Kaylla Cheride Mwamikazi
Ottawa,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Executive
Millenium 1 Solutions
06.2019 - 10.2021
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Customer Care Advisor
Scotiabank
10.2019 - 02.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Described product highlights and benefits to help guide purchasing decisions.
- Increased client retention by managing supplier deliveries around client needs.
- Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Navigated multiple computer systems and applications to find information.
Collections Officer
Bill Gosling Outsourcing
05.2022 - 11.2023
- Assisted debtors in setting up payment plans to recover overdue balances.
- Advised customers of necessary actions and strategies for debt repayment.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
Account Executive - Payables and Receivables
Kingston Data & Credit
01.2024 - 03.2024
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
- Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in a timely manner.
- Enhanced client relationships through effective communication and prompt resolution of billing inquiries or disputes.
- Facilitated smooth month-end closing procedures by completing all required tasks accurately and ahead of schedule.
Collections Officer
Blackhawk Consulting Inc.
03.2024 - Current
- Improved client payment rates by negotiating and establishing feasible repayment plans.
- Reduced company losses by identifying and addressing problematic accounts in a timely manner.
- Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
- Increased overall collections efficiency by implementing innovative strategies for contacting debtors.
Education
Bachelor of Arts And Science -
Carleton University
Ottawa, ONSkills
- Customer Needs Assessments
- Effective Listening and Communication
- Problem-Solving Ability
- Critical Thinking
- Exceptional Organizational Skills
- Customer Relationship Management
- Keen Attention to Detail
- Strong Interpersonal Skills
Timeline
Collections Officer
Blackhawk Consulting Inc.
03.2024 - Current
Account Executive - Payables and Receivables
Kingston Data & Credit
01.2024 - 03.2024
Collections Officer
Bill Gosling Outsourcing
05.2022 - 11.2023
Customer Care Advisor
Scotiabank
10.2019 - 02.2022
Customer Service Executive
Millenium 1 Solutions
06.2019 - 10.2021
Bachelor of Arts And Science -
Carleton University
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