Kaylin Floyd
Long Beach
Summary
Licensed professional with strong background in psychiatric care, known for effective patient management and crisis intervention. Demonstrates exceptional teamwork, adaptability, and results-driven mindset. Skilled in patient assessment, therapeutic communication, and medication administration, while bringing compassionate and reliable approach to patient care. Ready to contribute to collaborative healthcare environment and drive positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Psychiatric Technician
Metropolitan State Hospital
02.2024 - Current
- Ensured patient safety and implemented crisis intervention strategies for de-escalation of agitated or aggressive individuals.
- Maintained confidentiality according to HIPAA regulations while communicating pertinent information to appropriate team members.
- Maintained accurate and detailed documentation of patient progress, treatments, and interventions to support continuity of care.
- Administered prescribed medications accurately and monitored patients for side effects, contributing to effective treatment outcomes.
- Improved patient well-being by providing compassionate and individualized care to those with mental health disorders.
- Supported patient transition from an inpatient setting back into the community by providing ongoing education on medication management and self-care strategies.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Maintained patient records, documenting changes in patient condition.
- Provided therapeutic activities to assist with patient development.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Assessed patient progress and reported changes to supervising physician.
- Assisted with medication administration and counting and pouring medications.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Developed therapeutic relationships with patients to promote trust, engagement in treatment, and overall mental health stability.
- Promoted a safe and inclusive therapeutic environment by fostering open communication among staff and patients alike.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Counseled and mentored clients on substance use and life choices.
Licensed Psychiatric Technician
Barbour & Floyd Medical Associates
01.2022 - 01.2024
- Educated family members on the nature of mental illnesses and provided resources for additional support services as needed.
- Contributed to interdisciplinary team meetings by sharing observations, insights, and recommendations regarding patient care.
- Developed therapeutic relationships with patients to promote trust, engagement in treatment, and overall mental health stability.
- Implemented behavior modification plans designed by psychologists or psychiatrists to decrease maladaptive behaviors in patients while increasing adaptive ones.
- Conducted thorough intake assessments to determine appropriate level of care for incoming patients.
- Enhanced treatment plans by collaborating with multidisciplinary teams, including psychiatrists, psychologists, social workers, and case managers.
- Maintain patient records, adhering to all required documentation.
- Charted on each patient daily.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Monitored patient behavior and immediately reported changes to supervising physician.
Customer Service Specialist
Dolls Kill
08.2019 - 01.2022
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Increased efficiency and team productivity by promoting operational best practices.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Answered average of 115 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Resolved concerns with products or services to help with retention and drive sales.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Recorded product or service failure complaints and notified appropriate departments.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Student Volunteer
Del Rosa Villa
06.2021 - 08.2021
- Administered PPD and IM injections according to protocol.
- Assisted with IV therapy, medication administration, wound therapy and splinting.
- Took and monitored vital signs, administered medications and managed patient behavior.
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
- Cleaned and sterilized medical instruments and disposed of contaminated supplies.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Collaborated and shadowed multidisciplinary team members to plan, manage and assess treatments in care units.
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
Student Volunteer
Patton State Hospital
02.2021 - 05.2021
- Led groups with Rehab Therapist
- Accompanied administration and clients to courtyard daily
- Reviewed treatment plans balancing medical expertise, patient goals and individual compliance levels.
- Took and monitored vital signs, overlooked administration of medications and managed patient behavior.
- Charted on and interviewed 2 patients
- Developed and maintained courteous and effective working relationships with administration
Student Volunteer
Canyon Springs Developmental Center
10.2020 - 11.2020
- Assisted with on-site activities, support groups and outings for clients.
- Taught clients how to complete basic household chores and prepare food.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Assistant Customer Service Manager
Windsor Fashions
10.2016 - 05.2019
- Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Supported Store Manager managing over 10 team members resolving employee and customer issues every day.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
Education
Associate of Science - Psychiatric Technology
San Bernardino Valley College
San Bernardino, CA08.2021
Bachelor of Science - Psychology
California State University, Northridge
05.2019
Skills
- Verbal and Written Communication
- De-escalation Techniques
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Building Patient Trust and Loyalty
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Time Management
- Cultural Awareness and Sensitivity
- Patient and Empathetic
- Team-Oriented and Cooperative
- Psychiatric assessment
- Suicide risk assessment
- Clinical documentation
- Emotional regulation
- Recovery-oriented care
- Developmental disabilities care
- Vital signs documentation
- Direct patient care
Certification
- Licensed Psychiatric Technician
Timeline
Licensed Psychiatric Technician
Metropolitan State Hospital
02.2024 - Current
Licensed Psychiatric Technician
Barbour & Floyd Medical Associates
01.2022 - 01.2024
Student Volunteer
Del Rosa Villa
06.2021 - 08.2021
Student Volunteer
Patton State Hospital
02.2021 - 05.2021
Student Volunteer
Canyon Springs Developmental Center
10.2020 - 11.2020
Customer Service Specialist
Dolls Kill
08.2019 - 01.2022
Assistant Customer Service Manager
Windsor Fashions
10.2016 - 05.2019
Bachelor of Science - Psychology
California State University, Northridge
Associate of Science - Psychiatric Technology
San Bernardino Valley College
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