Summary
Overview
Work History
Education
Skills
Timeline
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Kaylina Galassi

Niagara Falls,ON

Summary

Hardworking and passionate job seeker with strong organizational skills. Willingness to take on added responsibilities to meet team goals. Excellent at communicating with guests and coworkers. Values feedback as a tool for growth and improvement. Excellent time management and problem-solving skills. Ready to help the team achieve company goals.

Overview

4
4
years of professional experience

Work History

McDonald's Crew Member

McDonald's Restaurant
04.2018 - 06.2019
  • Efficiently operated the front counter and drive-thru areas, ensuring accurate order taking and payment processing.
  • Demonstrated strong multitasking abilities by swiftly preparing orders and delivering them to customers.
  • Provided exceptional customer service, addressing inquiries, as well as resolving issues.

Hostess

Ruby Tuesdays Restaurant
06.2019 - 06.2022
  • Welcome and greet restaurant guests. Escort and assist customers to their tables while ensuring a positive first impression.
  • Took reservations and to-go orders by phone, answered customer questions, and informed guests of accurate wait times.
  • Used cash registers and credit card machines to cash out customers.
  • Assisted in various areas of the restaurant as required.

Hotel Reservations Agent

Canadian Niagara Hotels
03.2022 - 07.2022
  • Successfully facilitated reservations for guests, skillfully coordinating bookings across six distinct hotel properties to meet their specific needs and preferences.
  • Demonstrated communication and customer service skills to provide valuable information, answer inquiries, and ensure guests' satisfaction throughout the booking process.
  • Effectively resolved guest concerns and issues, demonstrating a proactive approach to guarantee guest satisfaction, and collaborated with other departments to address any guest-related challenges promptly and efficiently.

Education

High School Diploma -

Saint Paul Catholic High School
Niagara Falls, ON
06.2022

Skills

  • Time management
  • Communication
  • Critical Thinking
  • Service Quality
  • Cash Register Operations
  • Organization

Timeline

Hotel Reservations Agent

Canadian Niagara Hotels
03.2022 - 07.2022

Hostess

Ruby Tuesdays Restaurant
06.2019 - 06.2022

McDonald's Crew Member

McDonald's Restaurant
04.2018 - 06.2019

High School Diploma -

Saint Paul Catholic High School

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Kaylina Galassi