Kaylin Rowlinson
Sault Ste. Marie,Canada
Summary
Professional retail worker with solid background in sales and customer service. Known for strong focus on team collaboration and consistently achieving results. Adaptable and reliable with knack for addressing changing needs. Skilled in inventory management, product knowledge, and effective communication.
Overview
10
10
years of professional experience
Work History
Retail Sales Worker
OLG
01.2022 - Current
- Handled approximately 50 customer inquiries and complaints per day professionally, resolving issues promptly to maintain satisfaction levels.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Ensured stock availability by regularly conducting inventory checks on popular items, reducing instances of missed sales opportunities due to out-of-stock products.
- Promoted store events and special promotions through engaging interactions with retailers.
Project Coordinator
CAVERA INC
02.2019 - 11.2021
- Kept 10+ projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
Supervisor, Coach, Operations Assistant
AGERO
06.2017 - 02.2019
- Conducted performance evaluations for over 50 staff members, identifying areas of improvement and guiding professional development plans.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Team Lead/Supervisor
SUTHERLAND GLOBAL SERVICES
09.2015 - 01.2017
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities for 15+ team members.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Education
Human Resources Development
University of Guelph
GuelphOntario Secondary School Diploma -
St. Basil's Secondary School
Sault Ste. Marie, ON01-2013
Skills
- Patience and empathy
- Interpersonal relations
- Product knowledge expertise
- Customer service
- Time management
- Teamwork and collaboration
- Problem-solving
- Conflict resolution
Timeline
Retail Sales Worker
OLG
01.2022 - Current
Project Coordinator
CAVERA INC
02.2019 - 11.2021
Supervisor, Coach, Operations Assistant
AGERO
06.2017 - 02.2019
Team Lead/Supervisor
SUTHERLAND GLOBAL SERVICES
09.2015 - 01.2017
Human Resources Development
University of Guelph
Ontario Secondary School Diploma -
St. Basil's Secondary School
Similar Profiles
Pearl AbrolPearl Abrol
Customer Support Specialist - Retailer at OLGCustomer Support Specialist - Retailer at OLG
Venkata Sai Pavan MukkamalaVenkata Sai Pavan Mukkamala
Customer Service Representative at OLGCustomer Service Representative at OLG
Gayathri YasaGayathri Yasa
Customer Care Representative at OLGCustomer Care Representative at OLG