Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylin Nguyen

Halifax,CANADA

Summary

Results-driven Sales Manager with proven success in leading sales teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.

Overview

6
6
years of professional experience

Work History

Catering Sales Manager

Delta hotels by Marriott Dartmouth
Halifax, Nova Scotia
09.2025 - Current
  • Building Sucessful Relationship that Generate Sales Opportunities
  • Managing Sales Activity
  • Using knowledge of Market Trends and Target Customer Information to Maximize Revenue
  • Assisting in Managing Meetings and Special Events Operations and Budgets
  • Providing Exceptional Customer Services

Front Desk Agent

Delta hotel by Marriott Dartmouth
Halifax, NS
04.2023 - Current
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered telephones and greeted visitors to assist, answer questions and direct.

Front Office Supervisor

Delta hotels by Marriott Dartmouth
Halifax, Nova Scotia
09.2024 - 09.2025
  • Creating a positive guest experience by providing courteous and professional
    service to guests who are checking in or out of the facility while offering exceptional
    service to guest during their stay.
    • Train and develop new team members
    • Act as Manager on Duty
    • Process all guest check-ins, check-outs, and requests and secure payment for all
    guestrooms and amenities
    • Secure payment for all guestrooms and amenities and process all payment types,
    vouchers, paid-outs, charges, and provide change
    • Communicate guests’ needs to all appropriate departments
    • Coordinate with Housekeeping to track room status and guest concerns
    • Answer, record, and process all guest calls, requests, questions, or concerns; follow
    up to ensure each has been met to guests' satisfaction
    • Operate telephone switchboard station and handle wakeup calls
    • Count and secure bank at beginning and end of shift
    • Run and check daily reports, contingency lists, and credit card authorization
    reports
    • Follow company policies and procedures; report accidents, injuries, and unsafe
    work conditions to manager
    • Ensure uniform and personal appearance are clean and professional
    • Maintain confidentiality of proprietary information; protect company assets
    • Welcome and acknowledge guests according to company standards; anticipate and
    address guests' service needs
    • Attend all scheduled shifts, including shift work and weekend work in accordance
    with the schedules
    • Additional Tasks as assigned by Guest Service Manager

Server & Shift Supervisor

MARRIOTT HOTEL HABOURFRONT HALIFAX
HALIFAX, NS
04.2022 - 05.2023
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve the customer
  • Welcomed guests with a personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Held performance reviews to identify and correct areas needing improvement.

Sales Associate & Cashier

ZARA
Halifax, NS
09.2021 - 05.2022
  • Increased sales by suggesting specific complementary items to customers.
  • Worked closely with front-end staff to assist customers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed sales transactions to prevent long customer wait times.
  • Delivered positive customer experiences through friendly conversation and fast service.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.

Server

THE CANNERY KITCHEN & SOCIAL
Halifax, NS
08.2021 - 04.2022
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Set up dining room to meet hospitality and service standards.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Housekeeping Room Attendant

HALIFAX HOTEL
HALIFAX, NS
07.2021 - 09.2021
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
  • Removed all trash from rooms and replaced liners to wastebaskets.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.

Banquet Server - Shift Supervisor

Compass Group
Halifax, NS
09.2019 - 03.2020
  • Gain experience working with a team to obtain common goals.
  • Working well, cooperate as a team with others members.
  • Withstand pressure from high workloads during the busy times.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Set up for events with up to 400 attendees, preparing serving and appetizer trays and setting tables.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Identified needs of customers promptly and efficiently.

Education

BBA - Hospitality And Tourism Management

Mount Saint Vincent University
Halifax, NS
12.2023

High School Diploma -

Strathmore High School
CALGARY,AB

Skills

  • Servsafe Certificate
  • Serve Right Manager
  • POS system
  • Opera system & MARSHA system
  • Management skills
  • Liquor, wine and food service
  • Good communication with other members
  • Punctual, enthusiastic and handling fast-paced environment very well
  • Ability to work in a busy environment
  • Verbal and Written Communication
  • Customer Service
  • Cash register operation
  • Hospitality Services
  • Relationship building
  • Sales management
  • Sales team development
  • Sales presentations

Timeline

Catering Sales Manager

Delta hotels by Marriott Dartmouth
09.2025 - Current

Front Office Supervisor

Delta hotels by Marriott Dartmouth
09.2024 - 09.2025

Front Desk Agent

Delta hotel by Marriott Dartmouth
04.2023 - Current

Server & Shift Supervisor

MARRIOTT HOTEL HABOURFRONT HALIFAX
04.2022 - 05.2023

Sales Associate & Cashier

ZARA
09.2021 - 05.2022

Server

THE CANNERY KITCHEN & SOCIAL
08.2021 - 04.2022

Housekeeping Room Attendant

HALIFAX HOTEL
07.2021 - 09.2021

Banquet Server - Shift Supervisor

Compass Group
09.2019 - 03.2020

BBA - Hospitality And Tourism Management

Mount Saint Vincent University

High School Diploma -

Strathmore High School

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Kaylin Nguyen