KAYLIN FROYA

• Lead a team of leasing consultants, setting and enforcing monthly leasing and retention goals to optimize occupancy.

• Oversee lease renewals and resident engagement strategies to ensure retention benchmarks were achieved utilizing a 90, 60, 30 day communication touch point structure.

• Leveraged expertise to support sister properties and assist in acquisitions.

Managed deposit accounting for applicants, ensuring accurate final account statements and timely refunds for canceled or denied applications.

• Facilitated high-level conversations with residents and team members, leveraging critical thinking and emotional intelligence to resolve complex issues while upholding protocols.

• Conducted detailed audits of lease files and applications to ensure compliance and accuracy.

• Demonstrated reliability and efficiency by taking on responsibilities outside my job scope, ensuring a stable and successful property operation through my versatility and proactive approach.
• Consistently met and exceeded goals while setting a new standard aligned with company pillars, contributing to the property’s proven success and growth.

• Directed a thorough property wide parking audit, showcasing effective leadership in implementing strategic solutions that successfully alleviated parking issues, enhancing accessibility and resident satisfaction.
• Foster enduring relationships with both current and prospective tenants, leveraging a proactive approach to promptly address their needs and elevate overall satisfaction levels.
• Exceed monthly leasing targets through a goal-oriented approach, implementing innovative sales strategies that have consistently set new benchmarks for success.
• Continuously cultivating a culture of achievement and collaboration, and instilling a shared commitment to elevating the property's reputation and performance.

• Implemented and enforced policies and procedures to maintain properties
• Responded to requests and scheduled appointments for property showings
• Communicated effectively with owners, residents, and on-site associates.

• Generate sales leads through walk-ins and telephone inquiries
• Engage in active listening with members in order to build relationships, understand individual’s goals and interests, and take the initiative to assist in the achievement of those goals
• Handle members' issues professionally and objectively, to resolve them through exceptional customer service
• Focused on retention through establishing relations with members to provide superior customer service.

• Held high approval rating and maintained customer loyalty with top-notch service
• Responded to requests and scheduled appointments for property showings
• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Boosted sales revenue by skillfully promoting diverse service options.

• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
• Performed background, reference and credit checks as part of screening process of prospective tenants utilizing Yardi.
• Developed sales strategies to maximize profits, improve customer service, and increase market share.

• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
• Evaluated and recommended changes in rental pricing strategies to remain competitive in market
• Coordinated with janitorial and engineering staff on maintenance and upkeep
• Delivered emergency 24-hour on-call service for tenants on building issues
• Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services
• Inspect units and communicate related service needs to Property Manager.

• Assist in organizing and instructing children's activities including sports, contests, games, and crafts
• Perform customer service functions such as answering phones and providing information, receiving and taking registration information, marketing programs and events, and share information with customers regarding programs/services.