Kaylien Ledezma
Delano
Summary
Results-driven professional with over four years of experience in team leadership and operational management. Skilled in training and mentoring staff, implementing safety procedures, and optimizing inventory control to drive efficiency and enhance customer satisfaction.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Shift Manager
McDonald's
Delano
06.2020 - Current
- Trained, managed and motivated employees to promote professional skill development.
- Assisted in resolving escalated customer service issues in a timely manner.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Implemented inventory tracking systems to enhance accuracy and reduce waste.
- Supervised daily operations and ensured compliance with company standards.
- Trained and mentored new team members on service protocols.
- Monitored team performance and provided constructive feedback regularly.
- Implemented safety procedures to promote a secure work environment.
- Managed daily cash intake by counting out registers and tabulating profits.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Inspected work areas regularly for cleanliness and organization standards.
- Enforced safety standards throughout the store including proper use of equipment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Ensured proper food safety standards were met at all times.
- Ensured compliance with health regulations regarding food safety practices in the store.
- Followed food safety procedures according to health department regulations.
ASB Class Treasurer
Cesar E. Chavez High School
Delano
10.2018 - 03.2020
- Managed class budget and financial records for student activities.
- Organized fundraising events to support class initiatives and projects.
- Collaborated with school administration to ensure compliance with financial policies.
- Coordinated with vendors for supplies needed for events and activities.
- Prepared yearly budgets and monitored expenditures throughout the year.
Cafeteria Worker
Delano Joint Union High School District
Delano
08.2018 - 03.2020
- Operated cash registers accurately and efficiently to process payments from customers.
- Adhered to safe and proper storage guidelines for incoming supplies.
- Utilized safe and efficient methods for operating equipment.
Volunteer
Loud for Tomorrow
Delano
12.2019 - 02.2020
- Coordinated community outreach events to raise awareness and engage local residents.
- Assisted in planning and executing fundraising campaigns to support organizational goals.
- Developed promotional materials for events, enhancing visibility and participant engagement.
- Managed social media accounts, promoting activities and increasing community involvement.
Education
Bachelor of Arts - Liberal Studies
California State University, Bakersfield
Bakersfield, CA05-2025
Associate of Arts - Liberal Studies
Bakersfield College
Bakersfield, CA08-2023
Associate of Science - Liberal Studies
Bakersfield College
Bakersfield, CA08-2023
High School Diploma -
Cesar E. Chavez High School
Delano, CA06-2020
Skills
- Customer service
- Employee training
- Event planning
- Budget management
- Team leadership
- Conflict resolution
- Reporting and documenting
- Punctual and reliable
- Inventory control
- Mentoring and coaching
- Staff motivation
- Safety compliance
- Training and mentoring
- Shift leadership
Languages
English
Full Professional
Spanish
Professional
French
Elementary
Certification
Food Handler's Certification
References
References available upon request.
Timeline
Shift Manager
McDonald's
06.2020 - Current
Volunteer
Loud for Tomorrow
12.2019 - 02.2020
ASB Class Treasurer
Cesar E. Chavez High School
10.2018 - 03.2020
Cafeteria Worker
Delano Joint Union High School District
08.2018 - 03.2020
Bachelor of Arts - Liberal Studies
California State University, Bakersfield
Associate of Arts - Liberal Studies
Bakersfield College
Associate of Science - Liberal Studies
Bakersfield College
High School Diploma -
Cesar E. Chavez High School