Kaylie Rodas
Los Angeles
Summary
Dynamic Director of Concierge Services with a proven track record in team leadership and customer experience enhancement. Adept at staff training and problem resolution, driving operational excellence and guest satisfaction.
Overview
9
9
years of professional experience
Work History
Director of Concierge Services
Kinetic Financial
Los Angeles
08.2019 - Current
- Led concierge team in enhancing customer service experience across all departments, resulting in improved guest satisfaction.
- Managed scheduling and workflow to maximize concierge coverage during peak periods.
- Coordinated with vendors to secure premium services for clientele, ensuring high-quality offerings aligned with guest expectations.
- Resolved guest inquiries and concerns with professionalism and efficiency.
- Negotiated with vendors to obtain high-quality services for clients.
- Partnered with management to refine service offerings based on client feedback, enhancing overall service quality.
- Assisted in developing operational policies and procedures that promote quality service delivery.
- Organized monthly training sessions for new hires or existing staff members seeking additional skills development.
- Reviewed employee performance evaluations and provided feedback on how to improve services offered.
Barista Shift Lead
Paris Baguette
Los Angeles
07.2017 - 07.2019
- Supervised daily operations during shifts to ensure smooth service.
- Trained new baristas on coffee preparation and customer service techniques.
- Coordinated team schedules to ensure adequate staffing during peak hours.
- Provided guidance and mentoring to junior baristas on techniques for making espresso-based beverages.
- Managed inventory levels and placed orders for coffee and supplies.
- Maintained cleanliness of workstations and equipment throughout shifts.
- Implemented new recipes and seasonal offerings to diversify the menu.
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
Education
High School Diploma -
Chatsworth High School
Chatsworth, CA06-2013
Some College (No Degree) - Psychology
Los Angeles City College
Los Angeles, CASkills
- Client relationship management
- Service excellence
- Problem resolution
- Team management
- Team leadership
- Staff training
- Multitasking
- Adaptability and flexibility
- Interpersonal communication
- Multitasking
- Active listening
- Written communication
Languages
Spanish
Professional
English
Full Professional
Korean
Elementary
Timeline
Director of Concierge Services
Kinetic Financial
08.2019 - Current
Barista Shift Lead
Paris Baguette
07.2017 - 07.2019
High School Diploma -
Chatsworth High School
Some College (No Degree) - Psychology
Los Angeles City College