Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylie Dennis

Apple Valley

Summary

Dynamic and results-oriented professional with a proven track record at Instacart, where I elevated customer satisfaction through efficient delivery management and exceptional service. Leveraging strong communication skills and adaptability, I consistently met tight deadlines, contributing to team success. Expert in planning and organization, I excel in fast-paced environments, ensuring meticulous attention to detail in every task.

Skilled in providing top-tier customer service and managing time effectively within fast-paced environment. Developed abilities in problem-solving and multitasking, ensuring smooth and efficient operations. Seeking to transition into new field where these skills can drive positive outcomes and success.

Overview

5
5
years of professional experience

Work History

Full Service Shopper

Instacart
01.2020 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consulted with customers on food selections and custom order requests.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Loaded and unloaded orders at customer's homes or locations.

Housekeeper

Lone Wolf Colony
12.2022 - 08.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Adhered to professional house cleaning checklist.

Office Assistant

Lone Wolf Colony
12.2022 - 08.2023
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.

Host

Applebee's Grill + Bar
05.2021 - 03.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

Apple Valley Adult School
Apple Valley, CA

Skills

  • Positive attitude and demeanor
  • Strong communication skills
  • Patience and empathy
  • Safe driving practices
  • Effective multitasking
  • Maintaining professionalism
  • Flexible schedule availability
  • Adaptability to change
  • Product knowledge expertise
  • Delivery management
  • Basic math and calculation skills
  • Team collaboration and support
  • Efficient time management
  • Reliable transportation ownership
  • Cash handling experience
  • Customer service
  • Attention to detail
  • Planning and organization
  • Upbeat and outgoing attitude
  • Verbal and written communication
  • Decision-making

Timeline

Housekeeper

Lone Wolf Colony
12.2022 - 08.2023

Office Assistant

Lone Wolf Colony
12.2022 - 08.2023

Host

Applebee's Grill + Bar
05.2021 - 03.2022

Full Service Shopper

Instacart
01.2020 - Current

Apple Valley Adult School

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Kaylie Dennis