Kaylie Allison
Whitehorse,YT
Summary
An experienced bar manager passionate about promoting diversity and inclusion seeks to apply skills in a new role with the First Nations School Board. Several years of experience managing teams, handling employee relations, and ensuring customer satisfaction have developed a strong foundation in leadership and communication. Committed to creating a positive and supportive workplace culture, with the ability to adapt quickly to new environments and work effectively with a diverse range of individuals gained from experience in the hospitality industry. Excited about the opportunity to bring skills and experience to a new challenge and positively impact the lives of students and employees within the First Nations School Board.
Overview
5
5
years of professional experience
Work History
Revenue Clerk
Yukon Government
08.2022 - 11.2022
- Count and verify all cash, point-of-sale payments, and cheques for YG departments as part of centralized deposit functions
- Ensured that deposits and cash blotters matched. Located and corrected errors by working with departments.
- Ensured compliance with cash handling policies, procedures, and best practices, including securing cash for bank transport
- Depositing cheques electronically using CIBC online platform
- Prepared EFT, Revenue, and Cash Receipts journals in Excel. Ensured reconciliation, correct coding, and adherence to procedures. Followed up on coding issues with departments or reviewed in FM/Quest
- Responsible for receiving and preparing daily cash blotters that contain information on payments received by Finance department.
- Assist customers with their account inquiries and provide them with their balances as listed in FM and Quest. I ensure that information given to them is accurate and helpful.
- Assisted unit with collection calls as needed
- Assisted Accounts Payable with batch review as needed
Server/bartender Assistant Manager
Whiskey Jacks
03.2018 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Served food and beverages promptly with focused attention to customer needs
Education
Human Resource Management
Yukon University
Whitehorse, YT12.2023
High School Diploma -
Porter Creek Secondary School
Whitehorse, YT06.2011
Skills
- Conflict Resolution
- Decision Making
- Multitasking
- Customer Service
- Attention to Detail
- Adaptability
- Time Management
- Organizational Skills
- Problem Solving
- Customer Relations
- Relationship Building
- Inventory Management
Timeline
Revenue Clerk
Yukon Government
08.2022 - 11.2022
Server/bartender Assistant Manager
Whiskey Jacks
03.2018 - 08.2022
Human Resource Management
Yukon University
High School Diploma -
Porter Creek Secondary School
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