Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kayli Nicolai

Kelowna,BC

Summary

Personable and adaptable, well-qualified for contributing effectively in collaborative environment. Equipped with foundational knowledge in customer service and strong communication skills. Capable of quickly learning and applying new skills to create positive impact.

Overview

4
4
years of professional experience

Work History

Staff Member

Tim Hortons
12.2021 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Developed and improved time management and organizational skills to maximise personal productivity.

Childcare Assistant

Boys and Girls Club
06.2023 - 11.2023
  • Supervised free play and other activities to keep children safe.
  • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
  • Maintained child-friendly environment by allowing frequent access to outdoor activities.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Monitored children's activities to verify safety and wellbeing.
  • Provided support and guidance to children in conflict resolution.

Education

Kelowna Secondary School
Kelowna, BC

Skills

  • Strong teamwork
  • Cleaning and organization
  • Customer relations skills
  • Cash handling
  • Customer support
  • Sales experience
  • Customer service
  • Time management
  • Friendly and outgoing
  • Team player
  • Active listener
  • Positive

Languages

English
ASL

Timeline

Childcare Assistant

Boys and Girls Club
06.2023 - 11.2023

Staff Member

Tim Hortons
12.2021 - Current

Kelowna Secondary School

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Kayli Nicolai