Kayli Hankins
Santa Ana
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
2026
2026
years of professional experience
Work History
Intake Coordinator
Premier Health Group
07.2025 - Current
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Completed intake assessment forms and filed clients' charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office productivity by handling high volume of callers per day.
- Accurate date entry in KIPU EMR, Verify, and salesforce.
- Provided compassionate, responsible, and ethical treatment for patients and family during their time of need.
Program Assistant
Rising Roads Recovery
- Current
- Dedicated and compassionate Program Assistant with extensive experience in addiction and mental health services.
- Proficient in coordinating client care and facilitating communication between multidisciplinary teams.
- Skilled in managing administrative tasks, including scheduling, documentation, and maintaining program records.
- Collaborated with the clinical director and the CEO to prepare for and pass Joint Commission reaccreditation with zero deficiencies.
- Oversee daily operations of a 30-bed substance abuse and mental health treatment facility, ensuring smooth delivery of clinical, residential, outpatient, and support services.
- Supervise a multidisciplinary team of 23+ staff across support staff, counseling, and administration.
- Reduced operational costs by 18% through vendor renegotiations, scheduling efficiency, and waste reduction.
Operations Manager
Resurgence California
- Adept at utilizing technology and software tools to streamline operations and improve program efficiency.
- Committed to fostering a positive and inclusive atmosphere for both clients and staff.
- Ability to implement program strategies that enhance client engagement and retention.
- Coordinated logistics for inpatient and outpatient treatment programs, including scheduling, staffing, and facility maintenance.
- Assisted with HR functions such as recruitment, onboarding, training, and performance reviews.
- Created KPI dashboards for monitoring census, staff productivity, and incident reports.
- Facilitated state audits and ensured compliance with CARF regulations.
Education
Registered Substance Abuse Counselor -
CADTP
Associate Degree - Nursing
Goldenwest Community College
Huntington Beach, California09.2025
Skills
- Patient-care
- Collaboration
- Planning
- Problem-solving
- Analytical
- Organization
- Communication
- Leadership
- Performance reporting
- Health and safety compliance
- Incidents management
- Performance monitoring
LANGUAGES
French
Timeline
Intake Coordinator
Premier Health Group
07.2025 - Current
Program Assistant
Rising Roads Recovery
- Current
Associate Degree - Nursing
Goldenwest Community College
Operations Manager
Resurgence California
Registered Substance Abuse Counselor -
CADTP