Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayley Southgate

Ottawa,ON

Summary

Dependable student providing fast, high-quality customer service to guests in all settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

The Wing House
05.2023 - 09.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Bakery Worker

Foodland
11.2018 - 08.2023
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.

Receptionist

Vandermeer Toyota
06.2022 - 09.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.

Education

Bachelor of Science - Cognitive Science

Carleton University
Ottawa, ON
04.2026

High School Diploma -

St Marys Catholic Secondary School
Grafton, ON
06.2022

Skills

  • Courteous Phone Demeanor
  • Taking Reservations
  • Price Memorization
  • Anticipating Guest Needs
  • Food Preparation and Safety
  • Documentation
  • Business Administration
  • Telephone Skills
  • Stocking and Shelving
  • Team Collaboration
  • Cake Decorating
  • Food Running

Certification

Smart Serve Certification - 2023

Timeline

Server

The Wing House
05.2023 - 09.2023

Receptionist

Vandermeer Toyota
06.2022 - 09.2022

Bakery Worker

Foodland
11.2018 - 08.2023

Bachelor of Science - Cognitive Science

Carleton University

High School Diploma -

St Marys Catholic Secondary School

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Kayley Southgate