Kayley Payne
Calgary,AB
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
2
2
years of professional experience
Work History
Host/Expo
Montanas
04.2022 - 02.2023
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Lead Hostess
Brekkie Cafe
04.2023 - Current
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Streamlined the check-in process for faster service, resulting in increased customer satisfaction.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
Hostess
The Guild
02.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
Business
University of Calgary
Calgary, AB04.2027
High School Diploma -
Ernest Manning High School
Calgary, AB06.2023
Skills
- Verbal Communication
- Time Management
- Customer Service
- Excellent People Skills
- Teamwork and Collaboration
- Strategic Planning
Accomplishments
- Skills Alberta Gold Medalist in Microsoft Office software 2022
- Skills Regionals Gold Medalist in Microsoft Office software 2023
- Ernest Manning Debate Award 2022
- Westmount Charter debate Bonze medalist 2022
- Raised $1,500 for In From The Cold
- Raised $1,000 for Pink Shirt Day
- Raised $1,000 for Orange Shirt Day, First Nations Awareness
Volunteer Experience
Volunteer Club, Ernest Manning Highschool-Calgary Alberta
- Participated in meetings, projects, and response activities to support community goals and objectives
- Monitored projects in-person, by video conference, or over the phone to keep volunteers engaged
- Brainstormed ways to promote endeavors across variety of platforms
Fish Creek Clean Up, Youth Central- Calgary, Alberta 08/2021 - 08/2021
- Repaired, cleaned and maintained equipment
- Studied plants and removed harmful species
- Cleaned environment of garbage
References
Mindy Janisse- Montanas General Manager
403-620-2285
mindyjanisse@gmail.com
Heather Lauer- Brekkie Cafe Manager
403-629-2373
Jorelle Raquidan- The Guild Manager
587-968-2542
Timeline
Lead Hostess
Brekkie Cafe
04.2023 - Current
Hostess
The Guild
02.2023 - Current
Host/Expo
Montanas
04.2022 - 02.2023
Business
University of Calgary
High School Diploma -
Ernest Manning High School
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