Kayley Mooring
Cambridge,ON
Summary
Highly cooperative and empathetic individual with the objective of obtaining a full-time position. Known as a dynamic leader with extensive experience in office administration and client coordination. Skilled in staff leadership and computer proficiency. Proven track record in enhancing client trust and streamlining operations, demonstrating exceptional communication and multitasking capabilities. Brings a generous and supportive approach to interaction, making valuable contribution to any team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head of Office Administrator
Breslau Smiles Family Dentistry
08.2021 - Current
- Responsible for master scheduling of all providers including the dentist and hygienist.
- Greet and interact with patients to provide information, answer questions and assist with appointment scheduling.
- Provide excellent customer service to create positive experiences and build patient trust.
- Maintain positive patient relations by addressing problems head-on and implementing successful corrective actions.
- Manage short notice cancellations or no shows by filling the schedule.
- Excellence in dental coding and billing tasks.
- Prepare insurance claim forms, explain benefits, and outline pricing details for procedures and services.
- Communicate with insurance companies to dispute unpaid claims and verify patient coverages.
- Complete patient referrals to other dental specialists including orthodontists, endodontists, oral surgeons and periodontists.
- Help patients complete necessary medical forms and documentation.
- Successfully audit all upcoming appointments for accuracy.
- Responsible for tracking all daily payment deposits and performing month end reports.
- Exercise leadership by successfully recruiting and interviewing employees.
- Evaluate employee performance and conveyed constructive feedback to improve skills by setting achievable goals in monthly production work reports.
Dental Administrator
Toothworks Fairview Park Dental Clinic
06.2017 - 08.2021
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Daily duties included answering incoming phone calls, emails, text messages and attending to patient needs and inquiries.
- Coordinated scheduling of appointments for several dentists and hygienists.
- Audited upcoming appointments for accuracy and prepared daily huddle sheets.
- Responsible for handling insurance claims for accurate billing and sending predeterminations for treatment.
- Gained experience with government benefit support programs including Ontario Disability Support Program (ODSP), Healthy Smiles Ontario (HSO) and Ontario Works (OW).
- Efficiently sent required medical forms and documents to patients and maintaining organization in patient files.
- Successfully trained new employees on all front desk responsibilities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Election Poll Worker
Elections Ontario
06.2018 - 06.2018
- Helped new voters complete registration paperworks and sign-in procedures.
- Collected necessary information from voters to determine correct voting location and ballots.
- Completed new voter registration for district residents.
- Evaluated address information, identifying cards and registration paperwork for each voter.
- Attended appropriate training sessions and information briefings.
Education
Bachelor of Science - Biology And Psychology (Honours)
Wilfrid Laurier University
Waterloo, ON06.2021
Skills
- Office coordination
- Communication
- Patient benefits confirmation
- Front office management
- Database maintenance
- Staff Leadership
- Adaptable and flexible
- Meeting planning
- Excellent multitasking capabilities
- Computer proficiency (eg, Abeldent Software, Google Drive, Microsoft Excel and Word)
- Recordkeeping
- Organization and Time management
Certification
- Perri-Med First Aid/CPR with BLS Certificate- 2023
- Premedical Clinical Fellowship (Zagreb, Croatia), Certificate of Completion, Atlantis - 2019
Timeline
Head of Office Administrator
Breslau Smiles Family Dentistry
08.2021 - Current
Election Poll Worker
Elections Ontario
06.2018 - 06.2018
Dental Administrator
Toothworks Fairview Park Dental Clinic
06.2017 - 08.2021
Bachelor of Science - Biology And Psychology (Honours)
Wilfrid Laurier University
- Perri-Med First Aid/CPR with BLS Certificate- 2023
- Premedical Clinical Fellowship (Zagreb, Croatia), Certificate of Completion, Atlantis - 2019
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