Kaylene Herdsman
Toronto,Canada
Summary
Organized and reliable professional adept at managing multiple priorities while maintaining a positive attitude. Demonstrated ability to take on additional responsibilities to achieve team objectives. Proven track record of meeting deadlines and delivering results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Court Reporter
Ministry of the Attorney General
Newmarket, Canada
03.2024 - 12.2024
- Cultivated a positive courtroom atmosphere through respectful interactions with all parties involved.
- Reviewed transcriptions for grammatical accuracy, punctuation, and spelling.
- Recounted recorded information to support proposed questions or subject matter.
- Maintained current knowledge of legal terminology to ensure precise transcription of complex proceedings.
Court and Client Representative - Contract
Ontario Ministry of the Attorney General
Newmarket, Canada
11.2023 - 03.2024
- Reviewed and prepared legal materials submitted by parties' counsel.
- Responded to inquiries from the public, court personnel, and justice participants regarding protocols.
- Ensured completion of all court proceedings for in-person and virtual hearings.
- Safeguarded courtroom integrity and secured court recordings.
- Coordinated jury panel management and executed all related duties.
Front Desk Clerk/ Trainer
Canada Post
Toronto, Canada
04.2019 - 12.2022
- Coached letter carriers, business owners, and walk-in customers to enhance service delivery.
- Collaborated with supervisors to assess training needs for new employees on specific routes.
- Developed and implemented tailored training programs approved by Superintendent and Supervisors.
- Recommended enhancements to existing corporate training programs to improve effectiveness.
- Participated in sorting, metering, distributing mail, and operating mail preparation equipment.
- Entered and verified data using both manual and automated systems for accuracy.
- Processed address change labels and distributed new mailbox keys to residents and businesses.
Intern - Fire and Life Safety Department
Toronto Community Housing
Toronto, Canada
08.2021 - 12.2021
- Investigated fire alarm occurrences and generated invoices for Toronto Fire Department.
- Managed correspondence with members and stakeholders, ensuring proper filing of documents and invoices.
- Processed all incoming and outgoing mail, sorting and classifying both manually and electronically.
- Maintained accurate records related to operating units and false fire alarms.
- Assisted staff in investigations by acquiring correct data and performing various clerical duties.
Delivery Agent/ Letter Carrier
Canada Post
Toronto, Canada
09.2016 - 04.2019
- Maintained satisfactory driving record while communicating with customers during mail delivery.
- Handled cash-on-delivery payments and signatures for registered mail items.
- Compiled and verified data using manual and automated systems, ensuring accuracy.
- Operated portable communication devices to maintain connection with supervisor and team.
Education
Green Building Operator Certificate -
Learning Education Centre
Toronto, ON09.2025
Administrative Clerk Certificate -
YWCA Education and Training Institute
Toronto, ON08.2023
Commercial Baking Certificate -
George Brown College
Toronto08.2014
Skills
- Problem solving
- Attention to detail
- Client relationship management
- Microsoft Office applications
- Administrative support
- Data entry and typing
- Document preparation
- Leadership and coaching
- Oral and written communication
- Organizational skills
- Planning and multitasking
- Conflict resolution
- Customer service excellence
- Fire safety compliance
Professional Development
- Worksite Safety - Confined Spaces Certification, 09/01/25
- Labour Education Centre - Power Elevating Work Platform Certification, 09/01/25
- Labour Education Centre - Yardi/Yardi Breeze Certification, 08/01/25
- YWCA - Skilled Trades Awareness & Readiness Pre-Apprenticeship Program, 08/01/25
- Worksite Safety - Workers Health and Safety Awareness Certification, 06/01/25
- Worksite Safety - Globalized WHMIS Training Certification, 06/01/25
- Worksite Safety - Working At Heights Certification, 06/01/25
- Canadian Red Cross - Standard First Aid & CPR/AED Level C Certification, 05/01/25
- Centennial College - Micro-Credential Employability Skills Certificate, 12/01/23
- George Brown College - Adult Learning Fundamentals, 08/01/19
Timeline
Court Reporter
Ministry of the Attorney General
03.2024 - 12.2024
Court and Client Representative - Contract
Ontario Ministry of the Attorney General
11.2023 - 03.2024
Intern - Fire and Life Safety Department
Toronto Community Housing
08.2021 - 12.2021
Front Desk Clerk/ Trainer
Canada Post
04.2019 - 12.2022
Delivery Agent/ Letter Carrier
Canada Post
09.2016 - 04.2019
Green Building Operator Certificate -
Learning Education Centre
Administrative Clerk Certificate -
YWCA Education and Training Institute
Commercial Baking Certificate -
George Brown College
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