Kaylen Lagrimas
Valley Springs
Summary
A dedicated and personable customer service professional with 10 years of experience providing exceptional support in diverse industries. Skilled in addressing client needs, resolving issues, and fostering positive relationships. Recently expanding expertise in a physical therapy office, where I am leveraging my strong communication and organizational skills to support patients and staff. Proven ability to manage front-office operations, assist with patient intake, and ensure a smooth, welcoming experience. Adept at multitasking in fast-paced environments while maintaining a compassionate and professional demeanor. Looking to combine my customer service background with my growing healthcare knowledge to contribute to a dynamic team.
Overview
8
8
years of professional experience
Work History
Bartender/Restaurant Server
La Contenta Golf Course
01.2025 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Substitute Teacher
Lincoln Unified School District
11.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Medical Front Office Receptionist
Motion Physical Therapy and Rehab
10.2024 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Restaurant Food Server
Pietros
09.2023 - 12.2024
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Intermediate Teacher
Stockton Unified School District
07.2023 - 06.2024
- Contributed to school-wide initiatives aimed at improving overall campus culture and fostering positive relationships between staff, students, and families.
- Enhanced student participation in class discussions by fostering a supportive and inclusive learning environment.
- Maintained accurate records of student progress, using data-driven analysis to inform instructional decisions and support interventions as needed.
- Improved student reading comprehension by incorporating engaging literature and texts into the curriculum.
Restaurant Server
Shangri La Asian Bistro and Sushi Bar
08.2017 - 02.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Restaurant Food Server
Kings Card Club
06.2020 - 09.2023
- Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
- Implemented proper food handling techniques, adhering to safety and sanitation guidelines set forth by local health departments.
- Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
Substitute Teacher
Stockton Unified School District
03.2022 - 07.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
Multiple Subject Credential Program -
California State University Stanislaus
Turlock, CA05-2022
Bachelor of Arts - Liberal Studies
California State University Stanislaus
Turlock, CA05-2020
High School Diploma -
Pacific Law Academy
Stockton, CA06-2016
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender/Restaurant Server
La Contenta Golf Course
01.2025 - Current
Substitute Teacher
Lincoln Unified School District
11.2024 - Current
Medical Front Office Receptionist
Motion Physical Therapy and Rehab
10.2024 - Current
Restaurant Food Server
Pietros
09.2023 - 12.2024
Intermediate Teacher
Stockton Unified School District
07.2023 - 06.2024
Substitute Teacher
Stockton Unified School District
03.2022 - 07.2023
Restaurant Food Server
Kings Card Club
06.2020 - 09.2023
Restaurant Server
Shangri La Asian Bistro and Sushi Bar
08.2017 - 02.2024
Multiple Subject Credential Program -
California State University Stanislaus
Bachelor of Arts - Liberal Studies
California State University Stanislaus
High School Diploma -
Pacific Law Academy
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