Kayleigh Robson
Fort Saskatchewan
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
11
11
years of professional experience
Work History
Store Manager
Sunglass Hut
09.2022 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Wedding Coordinator
Owner
08.2020 - 08.2023
- Managed business operations, finances, marketing and networking.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
- Organized logistics and prioritized tasks for small to large-scale weddings.
- Established and managed communications with vendors, confirming service and supply delivery.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
- Published in Rocky Mountain Bride 2022
Home Maker
Self Employed
12.2017 - 08.2020
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Responded to crises and emergency situations to provide immediate assistance .
- Developed education and social programs to provide knowledge and skills for healthy, productive lives.
- Created a safe and nurtured environment to establish a good connection and enhance emotional intelligence.
Store Manager
Sunglass Hut
09.2015 - 10.2017
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Sales Associate
Mappins Jewellers
07.2014 - 09.2015
- Prepared merchandise for sales floor by pricing or tagging, re-merchandizing and cleaning.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service by building a rapport, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Education
GCSE -
Amery Hill School
A-Level - English And IT
Newcastle College
Skills
- Store Management
- Inventory Management
- Customer Relations
- Goals and Performance
- Employee Motivation
- Recruiting and Hiring
- Friendly and positive
- Sales expertise
Timeline
Store Manager
Sunglass Hut
09.2022 - Current
Wedding Coordinator
Owner
08.2020 - 08.2023
Home Maker
Self Employed
12.2017 - 08.2020
Store Manager
Sunglass Hut
09.2015 - 10.2017
Sales Associate
Mappins Jewellers
07.2014 - 09.2015
A-Level - English And IT
Newcastle College
GCSE -
Amery Hill School
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