Kayleigh Myers
Hamilton,ON
Summary
Highly organized, hardworking, proactive, and punctual young individual looking for new opportunities to gain experience and knowledge. Offering excellent time management and communication skills with high quality work ethic. A team player who can also work independently with a very friendly and out going attitude.
Overview
3
3
years of professional experience
Work History
Server
Summit Heights Retirement Residence
Hamilton, ON
02.2022 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on set standards and best practices.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Operated dishwasher and manually washed dishes to clean all cook wear, chinaware, silverware, and cooking utensils when necessary.
Cashier
Pet Smart
Hamilton, ON
09.2023 - 11.2023
- Greeted customers entering store and responded promptly to customers needs.
- Operated cash register for cash cheques and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases and locate items.
Kitchen Prep Cook
O’Neill’s Restaurant
Hamilton, ON
03.2021 - 06.2022
- Set up and prepared cooking supplies and workstation during opening and closing to maximize productivity.
- Back of house food preparation.
- Contributed to a positive team environment through effective communication and collaboration with staff members.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Managed multiple tasks simultaneously while maintaining attention to detail under pressure during busy shifts.
- Reduced food waste by effectively managing ingredient inventory and rotating products as needed.
- Assisted in training new hires, sharing knowledge and techniques for improved performance.
- Optimized ingredient usage through careful planning of meal preparation processes which resulted in reduced costs without sacrificing quality.
- Maintained food safety and sanitation standards.
- Managed opening and closing shift kitchen tasks.
Caller
Call Centre Technology
Hamilton, ON
09.2021 - 05.2022
- Improved customer satisfaction by efficiently addressing and resolving inquiries during calls.
- Handled high-pressure situations calmly and professionally, consistently maintaining composure when faced with challenging scenarios or demanding callers.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Made average of 100+ outbound calls per day.
Education
High School Diploma -
Turning Point Program, Mohawk College
Hamilton, ON2024
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Order accuracy
- Menu presentation
- Food and beverage pairing
- Team player
- Team leadership
- High energy and stamina
- Transactions and cash handling
- Staff training
Languages
English
Full Professional
Timeline
Cashier
Pet Smart
09.2023 - 11.2023
Server
Summit Heights Retirement Residence
02.2022 - 04.2024
Caller
Call Centre Technology
09.2021 - 05.2022
Kitchen Prep Cook
O’Neill’s Restaurant
03.2021 - 06.2022
High School Diploma -
Turning Point Program, Mohawk College