Kayleigh Gibbs
Delta,BC
Summary
Dedicated and results-driven Dental Office Manager with over five years of experience overseeing daily operations in a periodontal office. Skilled in managing administrative tasks, supervising staff, maintaining patient records, and ensuring a high standard of customer service. Proven track record in optimizing office workflows, improving patient satisfaction, and enhancing office efficiency. Excellent communication, organizational, and leadership skills, with a commitment to fostering a positive and productive office culture.
Overview
13
13
years of professional experience
Work History
Dental Office Manager
Dr. Jennifer F Cote
Burnaby, BC
11.2018 - 02.2025
- Scheduled patient appointments, managing cancellations and last-minute changes effectively.
- Resolved patient queries in accordance with company policies and healthcare regulations.
- Implemented staff scheduling procedures to ensure full coverage of organizational needs.
- Coordinated daily dental office practices to enhance operational efficiency.
- Handled phone calls, correspondence, and packages to allow hygienists and dentists to focus on patient care.
- Monitored accounts to identify aging balances and insurance payment issues proactively.
- Coordinated office operations to ensure compliance with patient protections and administrative requirements.
- Delegated tasks to staff while setting priorities and goals.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
Driver Coordinator
BST Transportation
Delta, BC
10.2017 - 10.2018
- Resolved customer inquiries related to delivery issues promptly.
- Maintained accurate records of time, materials, expenditures, and crew activities.
- Conducted personnel hiring, performance evaluations, and disciplinary actions.
- Managed maintenance and repair operations for team equipment and vehicles.
- Inspected equipment, facilities, and vehicles regularly to ensure compliance with safety standards.
Coordinator of Sales
Hully Gully
Londn, ON
04.2014 - 08.2017
- Cultivated strong customer relationships to enhance account retention.
- Prepared comprehensive deal files with all necessary documentation.
- Registered all new vehicle purchases with manufacturers and NVIS.
- Processed Theft Protection registrations for increased customer security.
- Conducted lien searches through UCDA and various financial institutions.
- Led organization of Hully Gully's charity events and small engagements.
- Specialized in email blasts, social media marketing, and radio or television advertising.
Administrative Assistant
Hully Gully
London, ON
01.2012 - 08.2017
- Coordinated logistics for service, parts, and front cash operations.
- Handled and recorded all sales transactions efficiently.
- Utilized 12-line switchboard for effective communication.
- Followed up on dealership customer service emails to ensure satisfaction.
- Prepared and logged dealership licenses accurately.
- Promoted upcoming events to existing customers through targeted communications.
- Monitored internal communication boards and implemented necessary updates.
- Managed physical and digital files while updating reports to coordinate vehicle materials.
Education
High School Diploma -
Seaquam Secondary
Delta, BC06.2007
Skills
- Treatment management
- Teamwork and collaboration
- Scheduling and coordinating
- Problem resolution
- Administration
- Managing operations and efficiency
- Excellent communication skills
- Proficient in Microsoft Word, Excel, Outlook, and Dentrix
- Working with insurance companies
- Highly organized
- Patient relationships
- Canadian Red Cross Basic Life Support Certification (HCP)
Timeline
Dental Office Manager
Dr. Jennifer F Cote
11.2018 - 02.2025
Driver Coordinator
BST Transportation
10.2017 - 10.2018
Coordinator of Sales
Hully Gully
04.2014 - 08.2017
Administrative Assistant
Hully Gully
01.2012 - 08.2017
High School Diploma -
Seaquam Secondary