Kayleen Ramos
Tracy
Summary
Passionate and dedicated property management professional with a strong work ethic and lease-up experience. Proven ability to increase occupancy, drive resident satisfaction, and support property profitability through effective leasing, resident relations, and operational excellence. Experienced in rent collection, lease administration, and property operations, with a strong commitment to delivering exceptional customer service and maintaining compliance with company policies.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
Avenue 5 Residential
Livermore
04.2026 - Current
- Assisted with daily property operations, resident relations, and lease administration to ensure smooth community management.
- Managed accounts receivable, including rent collection, payment posting, bank deposits, and maintaining accurate resident records.
- Processed move-ins, move-outs, lease renewals, and resident correspondence while ensuring compliance with company policies.
- Conducted property inspections to identify maintenance needs and uphold community safety, cleanliness, and curb appeal.
- Supported leasing efforts by touring prospects, processing applications, and maintaining high occupancy and resident satisfaction.
Assistant Manager
Greystar
Lathrop
05.2025 - 04.2026
- Support daily operations of a lease up community in coordination with management, maintenance, and construction teams
- Participate in punch walks to identify outstanding items, safety concerns, and unit readiness prior to move-ins.
- Prepare and send holding agreements, lease documents, and review move in checklist to ensure all required documents and approvals are completed.
- Assist with resident ledger inquiries and account inquiries
- Support rent collection tracking and delinquency follow ups
- Prepare and distribute Daily Activity Reports and communicate weekly leasing updates with ownership
- Assist with net effective rents and concession calculations/communication with management and leasing team
Assistant Community Director
FPI Management
Lathrop
08.2024 - 04.2025
- I was promoted from a Leasing Consultant to an Assistant Community Director
- Successfully assist the Community Director with day-to-day operations
- Maintain occupancy levels established by owner/budget expectations (NOI)
- Assists the Community Director with the management of monthly rent collections and delinquency
- Deposit rents through yardi check scan and Domuso
- Accurately process vendor invoices
- React calmly and professionally in emergency, emotional, or stressful situations
- Help multiple Regional Managers Portfolios with managing/leasing throughout Central Valley for FPI Management. Locations Include: Park Place Manteca - CA (112 Units), Aspire Apartments in Tracy, CA (300+ Units), Aviara at Mountain House (300+ units), The Edge at Lakewood in Modesto (200+ Units)
Leasing Consultant
FPI Management
Lathrop
02.2024 - 08.2024
- Hired on from a temp agency to full time employment
- Pre-screened applicants for the lease and negotiated lease terms with On-site
- Conducted apartment tours and responded to tenant inquiries
- Demonstrated clear knowledge of federal fair housing laws and local regulations, provided excellent customer service skills
- Boost occupancy with strategic marketing
- Analyze market trends, adjust pricing, and maximize property revenue
- Fostering positive relationships and resolving concerns to maintain high tenant satisfaction.
Temporary Leasing Consultant
JWilliams Staffing
Tracy
03.2022 - 02.2023
- Greet prospective & current residents, providing excellent customer service
- Answer calls and inquiries in the leasing office
- Set appointments for prospects to visit the community and apartments
- Present the apartment community, ultimately assisting in sales
- Qualify leads to help generate prospects for the community
- Assist residents with service requests and general questions about the community and home
- Temporarily helped throughout many properties in Central Valley (Waterstone Apartments 200+ units, Harvest In Tracy 300+ units, Towne Centre Apartments 196 Units)
Administrative Assistant Intern
ss8 networks
Milpitas
06.2021 - 08.2021
- Performed various receptionist tasks
- Greeted and checked in customers to ensure smooth reception experience
- Booked customer meetings and prepared conference rooms
- Managed office supply inventory to maintain adequate stock levels
- Ensured kitchen supplies were stocked
- Assist with corporate events
Education
Business Administration - Management Concentration
Humphreys University
Stockton, CAHigh School Diploma -
Moutain House High School
Mountain House, CASkills
- Property Management
- Lease Administration
- Rent Collection
- Lease Renewals
- Resident Relations
- Occupancy Management
- Property Inspections
- Move coordination
- Yardi Voyager
- On-Site
- CRM IQ
- Microsoft Excel
- Accounts Receivable
- Customer Service
References
Teanna Russell
Community Manager | Greystar
teanna.russell@greystar.com
(209) 346-8143
Adriana Pineda
Property Manager | Avenue5 Residential
adriana.pineda@avenue5.com
(209) 662-3223
Devante Duffy
Regional Manager | Greystar
(415) 961-6848
Michelle Ripplinger
Regional Manager | Avenue 5 Residential
(559) 701-7812
Timeline
Assistant Property Manager
Avenue 5 Residential
04.2026 - Current
Assistant Manager
Greystar
05.2025 - 04.2026
Assistant Community Director
FPI Management
08.2024 - 04.2025
Leasing Consultant
FPI Management
02.2024 - 08.2024
Temporary Leasing Consultant
JWilliams Staffing
03.2022 - 02.2023
Administrative Assistant Intern
ss8 networks
06.2021 - 08.2021
Business Administration - Management Concentration
Humphreys University
High School Diploma -
Moutain House High School