Summary
Overview
Work History
Education
Skills
Timeline
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Kayleen McSweeney

Barista
Redwood City,CA

Summary

Dynamic leader and skilled barista with proven expertise in staff training and customer service excellence at Peet's Coffee. Elevated team performance and customer satisfaction through effective problem-solving and interpersonal skills. Excelled in espresso machine operation and staff motivation, significantly enhancing the coffeehouse experience. Achieved notable improvements in efficiency and team cohesion without compromising on service quality.

Responsible Barista Shift Manager with 5 years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners.

Overview

7
7
years of professional experience

Work History

Barista Shift Supervisor

Peet's Coffee
06.2018 - Current
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
  • Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Directed daily financial operations, successfully managing cash and card transactions exceeding $[Amount].
  • Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Safeguarded employee safety by enforcing strict adherence to company health protocols and providing regular training in food handling best practices.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
  • Assisted in the development and implementation of new store policies, leading to improved efficiency and a more cohesive team dynamic.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Monitored food inventory and supplies to prevent waste.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Controlled food costs and managed inventory.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.

Pet Sitter

Rover.com
Redwood City, California
02.2020 - Current
  • Exercised animals regularly with walks and rigorous play activities.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
  • Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
  • Communicated professionally with pet owners via phone, email, and text.
  • Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
  • Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
  • Increased client retention rate through excellent communication skills and genuine love for animals.
  • Managed scheduling, invoicing, and record-keeping tasks efficiently to streamline operations and enhance professionalism.

Education

Some College (No Degree) -

Canada College
Redwood City, CA
09.2024 - Current

Skills

Barista training

Cleanliness maintenance

Staff motivation

Cash handling accuracy

Product upselling

Adaptability to change

Equipment troubleshooting

Latte art expertise

Supply ordering

Teamwork

Customer service

Problem-solving

Time management

Team leadership

Multitasking

Decision-making

Cash handling

Self motivation

Adaptability and flexibility

Worker training

Staff management

Inventory control

Staff recruitment

Conflict resolution

Timeline

Some College (No Degree) -

Canada College
09.2024 - Current

Pet Sitter

Rover.com
02.2020 - Current

Barista Shift Supervisor

Peet's Coffee
06.2018 - Current

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Kayleen McSweeneyBarista