Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KayleeAnn Moots

Citrus Heights

Summary

Dynamic food and beverage professional with extensive experience at Red Hawk Casino, excelling in customer relationship management and point-of-sale operations. Proven track record in training staff and enhancing guest satisfaction through effective communication and teamwork. Committed to maintaining high food safety standards while delivering exceptional dining experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Food and Beverage Server

Red Hawk Casino
Placerville
11.2024 - Current
  • Assisted guests with menu selections and dietary restrictions.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Trained new staff on service protocols and restaurant standards.
  • Processed payments accurately using point-of-sale systems.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Assisted other servers as needed during peak periods or when short-staffed.
  • Handled customer complaints in a professional manner while maintaining composure under pressure.

Server

Applebee's Neighborhood Grill & Bar
Cameron Park
06.2022 - 01.2025
  • Provided excellent customer service to enhance dining experiences.
  • Maintained cleanliness and organization of dining area and service stations.
  • Assisted in training new staff on service standards and procedures.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Handled cash transactions and processed payments securely.
  • Resolved customer complaints promptly to ensure satisfaction.

Crew Member

Papa Murphy's Take and Bake Pizza
Placerville
07.2020 - 05.2022
  • Ensured cleanliness of lobby, front counter, kitchen, and restrooms during each shift.
  • Inputted customer orders into computer system, specifying special requests and allergies.
  • Addressed unacceptable work or materials to maintain operational targets.
  • Managed customer and crew member work area organization for improved efficiency.
  • Processed transactions by totaling bills, accepting payments, and providing change.
  • Performed cleaning duties including wiping down tables, sweeping floors, and restocking items.
  • Produced quality food items while adhering to portion control and service timelines.
  • Provided assistance to customers regarding product information, promotions, and policies.

Education

High School Diploma -

Union Mine High School
Placerville, CA
05-2021

Baking And Pastry Arts Diploma -

Auguste Escoffier School of Culinary Arts
Boulder, CO

Skills

  • Menu knowledge
  • Point-of-sale operation
  • Customer order processing
  • Food safety compliance
  • Training and onboarding
  • Customer relationship management
  • Team collaboration
  • Time management
  • Safe food handling
  • Cash handling

Certification

  • SafeServ Food Handling- 2023, will renew in 2026
  • RBS Certification- 2025

Timeline

Food and Beverage Server

Red Hawk Casino
11.2024 - Current

Server

Applebee's Neighborhood Grill & Bar
06.2022 - 01.2025

Crew Member

Papa Murphy's Take and Bake Pizza
07.2020 - 05.2022

High School Diploma -

Union Mine High School

Baking And Pastry Arts Diploma -

Auguste Escoffier School of Culinary Arts

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KayleeAnn Moots