Kaylee Willard

Ambitious and passionate future nurse with a strong foundation in healthcare administration, patient advocacy, and women's health. Currently pursuing a Bachelor's in Healthcare Administration with plans to transition into nursing, earning a Master's in Nursing, and ultimately become a Nurse Practitioner specializing in Labor & Delivery and women's health. Experienced in fast-paced, patient-centered environments, with expertise in medical operations, compliance, and compassionate care. Dedicated to improving patient health outcomes and empowering women through quality, patient-centered care.

• Planned and executed promotional events to market services to new clients.
• Consistently recognized by management and customers for providing exceptional service and care.
• Earned Student of the Month (02/12) at Paul Mitchell The School Sacramento.

• Therapeutic Horse Volunteer & Patient Assistant, Horseplay Therapeutic Riding, 08/12 - 02/16, Assisted patients with disabilities in equine-assisted therapy sessions., Ensured patient safety, mobility support, and therapeutic engagement., Developed strong patient interaction, empathy, and communication skills.
• High Limit Cocktail Server, Cache Creek Casino Resort, 07/12 - 07/15, Provided VIP customer service, ensuring client comfort and satisfaction., Maintained compliance with health, safety, and sanitation protocols., Developed multitasking and quick decision-making skills applicable to healthcare environments.
• Lead Waitress, Ocean's Restaurant, 04/09 - 03/12, Managed customer service operations, ensuring guest satisfaction and efficiency., Trained and supervised staff, reinforcing leadership and organizational skills applicable to nursing.

• Pursuing a Master's in Nursing to become a Nurse Practitioner specializing in Labor & Delivery and maternal health.
• Passionate about women's empowerment, reproductive health, and advocating for high-quality patient care.
• Interested in gaining hands-on clinical experience in obstetrics, neonatal care, and prenatal education.
• HIPAA Compliance Training

• Patient Care & Advocacy
• Healthcare Administration & Operations
• HIPAA Compliance & Confidentiality
• Medical Terminology & Documentation
• Infection Control & Sanitation Protocols
• Clinical & Emergency Readiness
• Team Leadership & Collaboration
• Time Management & Multitasking