Kaylee Wang
Rosemead
Summary
Results-driven Operations Account Manager known for high productivity and efficient task completion. Specialize in strategic planning, client relationship management, and process optimization to enhance operational efficiency. Excel in communication, leadership, and problem-solving, effectively leveraging these skills to meet and exceed objectives in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations & Account Manager
Call For The Wild
Ontario
08.2023 - 05.2025
- Managed B2B accounts and custom orders, streamlining communication and client onboarding.
- Oversaw full order lifecycle and fulfillment operations, ensuring timely delivery and accuracy.
- Coordinated inventory and purchasing across global vendors, improving supply chain efficiency.
- Led Shopify & Faire e-commerce launches, driving online sales and new market reach.
- Integrated Cin7 system for inventory and reporting, enhancing cross-team workflows.
- Supported trade show sales and executed post-show follow-ups to secure client conversions.
- Managed invoicing, A/R collections, and account reconciliations with finance.
- Created detailed reports on account activities, performance metrics, and financial data.
- Maintained accurate records of all account transactions, payments, invoices.
- Monitored daily operations to identify areas of improvement and implemented corrective actions when necessary.
Global Account Manager
Enterprise Order Solutions
Ontario
09.2021 - 01.2023
- Managed LTL, FTL, and Amazon FBA shipping for major retailers including Walmart & Wayfair.
- Developed freight optimization strategies to reduce cost and improve delivery timelines.
- Maintained strong client relationships through proactive support and vendor coordination.
- Tracked and resolved logistics and freight issues to ensure client satisfaction.
Accounting Supervisor / Executive Assistant
FH Packaging
Eastvale
08.2020 - 09.2021
- Oversaw AP/AR processes, reconciliations, and high-volume invoice generation (800+ monthly).
- Maintained vendor/customer accounts (1,000+), ensuring accuracy across financial systems.
- Assisted finance director with CIN7 implementation, training, and reporting integration.
- Led support and training for e-commerce fulfillment optimization and customer service.
Assistant Store Manager
MUJI Santa Anita, Arcadia
Arcadia
09.2018 - 08.2020
- Maximize sales opportunities with a team of 7 full time senior sales associates
- Utilize store trends, inventory levels, and customer demand to assist merchandising team with inventory allocations
- Prepare operational audit to ensure security, safety, sales floor maintenance, and stockroom management by following company audit rules and policies.
- Assist store director and store manager with recruitment, training, and staff development
- Communicate and enforce company policies and procedures to seek quick and appropriate resolutions.
- Assist in ensuring the integrity of payroll and scheduling
Department Manager
MUJI Santa Anita, Arcadia
Arcadia
11.2017 - 09.2018
- Request for merchandise allocations to support store’s sales & demand
- Prepare sales floor visual merchandising for upcoming promotions
- Ensure smooth store operations and sales floor management
- Identify and communicate any product concerns to HQ
- Ensure all deliveries are properly processed and distributed
- Execute cash control procedures including deposits, GARDA cash exchanges, and safe count balance
Education
Bachelor of Science - Business Administration/Marketing
University of California, Riverside
01.2017
Skills
- Operations management, recruitment, staff development, visual merchandising, inventory control, customer satisfaction, and loss prevention
- Microsoft Office (Outlook, Excel, Word, Access), POS systems, data & sales analysis, communications, and time management
- Order fulfillment
- Account management
- Inventory management
- Client onboarding
- Logistics coordination
- Vendor relationship
- Data analysis
- Customer service
- Sales support
- Sales operations
- Cross-functional coordination
- Staff training and development
Languages
English, Mandarin, and Cantonese
References
Provided upon request
Projects
MUJI Portland Store Opening: Prepare store for grand opening with all MUJI assistant store managers. Receive store audit training from RYJ team members from Japan, MUJI Third Street Promenade Renovation: Remerchandise sales floor according to new layout plan from HQ, MUJI Stanford Sales Support: Assist understaffed store with full-time duties such as sales floor management, stockroom management, staff training, and customer service
Awards
Dean’s Honor List: 2016, 2017
Accomplishments
- Dean's Honor Roll 2016-2017
Certification
- Esthetician License
Languages
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Professional
References
References available upon request.
Timeline
Operations & Account Manager
Call For The Wild
08.2023 - 05.2025
Global Account Manager
Enterprise Order Solutions
09.2021 - 01.2023
Accounting Supervisor / Executive Assistant
FH Packaging
08.2020 - 09.2021
Assistant Store Manager
MUJI Santa Anita, Arcadia
09.2018 - 08.2020
Department Manager
MUJI Santa Anita, Arcadia
11.2017 - 09.2018
Bachelor of Science - Business Administration/Marketing
University of California, Riverside
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