Summary
Overview
Work History
Education
Skills
Timeline
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Kaylee Thompson

Petaluma,CA

Summary

Proactive and detail-oriented professional with a proven track record at Cagwin & Dorward Landcape Contractors LLC, excelling in data entry and customer service. Mastered accounts payable coding and spearheaded efficient document digitization, enhancing file accessibility. Demonstrated exceptional problem-solving skills and a positive attitude, significantly improving client satisfaction and invoice management processes. Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.

Overview

5
5
years of professional experience

Work History

Office Assistant

Cagwin & Dorward
02.2022 - Current
  • Assisted with accounts payable coding and data entry. Creating and approving approximately 75 purchase orders in NetSuite (Oracle) and Aspire.
  • Handled a high-volume of diverse client interactions via phone and email daily, coordinated schedules efficiently, and facilitated problem resolution.
  • Organized and digitized documents to ensure efficient accessibility.
  • Accounts Receivable: Organization and utilization of customer portal invoice submissions (Yardi, Vendor Cafe, OpsMerchant, Arriba, In-N-Out, Starbucks, Corrigo, etc.). As well as managing the creation of invoices outside of the system for customers with specific requirements. Updated billing information to reflect management changes from customers.
  • Implemented effective strategies in collection management for timely invoice resolutions.
  • Processed payment details securely through phone communication.
  • Conducted research on cash applications.
  • Managed high-volume cold emailing campaigns using email software to support sales initiatives.
  • Facilitated confidential filing and data entry with Human Resources Department.
  • Planned and organized employee appreciation events.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
  • Increased team productivity, organizing and scheduling appointments and meetings without overlap.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Dispatcher

Sonoma Community Animal Response Team
11.2019 - 12.2020
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need during Wildfire Emergencies.
  • Coordinated appropriate responses and assistance to those in need of Shelter in Place care or emergent evacuation of their beloved animals.
  • Tracked 50+ volunteers’ status to create efficiency and safety within the teams.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.

Education

Associate Of Business Administration - Business Administration

Santa Rosa Junior College
Santa Rosa, CA
05.2025

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • Organizing and categorizing
  • Resourceful
  • Excel spreadsheets
  • Professional and mature
  • Meticulous attention to detail
  • Multi-line phone proficiency
  • Complex Problem-solving

Timeline

Office Assistant

Cagwin & Dorward
02.2022 - Current

Dispatcher

Sonoma Community Animal Response Team
11.2019 - 12.2020

Associate Of Business Administration - Business Administration

Santa Rosa Junior College

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Kaylee Thompson