Ph.D. - 911 Public Safety Communications
Fanshawe College
London, ON09.2024
Kaylee Smith
Aylmer,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level 911 communications position. Knowledgeable with documentation and dispatching systems. Work great under pressure and can also stay calm during emergencies.
Education
Skills
- Exceptional listening skills to gather critical information from callers
- CPR/First Aid Certified
- Strong multitasking abilities, managing multiple channels of communication simultaneously
- Can type 40 WPM with 90% accuracy, ensuring accurate and efficient data entry in fast-paced emergency response environments
- Demonstrated ability to respond to difficult callers with professionalism and empathy, deescalating tense situations and ensuring effective communication
- Developed understanding of various types of laws including criminal, civil, and others, and their application to different call types encountered in public safety communications
- Proficient in using 10-codes and phonetic alphabet to communicate efficiently and clearly during emergency dispatch
- Experienced with CAD system
Overview
4
4
years of professional experience
Work History
Delivery Driver
Domino's Pizza
Aylmer, ON
04.2022 - Current
- Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism
- Verified orders prior to completing deliveries to avoid customer complaints
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality
- Strengthened communication skills through regular interactions with others
Grade Support Monitor
County Of Elgin
Aylmer, ON
04.2020 - Current
- Resolved complaints revolving residents in a timely manner, demonstrating professionalism and empathy.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained strong relationships with residents and family members to increase loyalty, trust and satisfaction.
- Greet residents and family and offered them assistance
- Participated in training programs to stay current on industry best practices and company policies
Production Line Worker
Ingersoll Products Inc
Ingersoll, ON
05.2020 - 09.2020
- Demonstrated flexibility in working various shifts, overtime hours, and weekends as required to meet production demands
- Building products at a very fast pace while ensuring product quality is met to standards
- Followed safety protocols to prevent accidents and injuries to self and colleagues
- Consistently met or exceeded daily performance metrics, showcasing dedication to company objectives and personal growth as an employee
Refrences
- Tayler Anne Hack ~ (519)476-8258 ~ Boss at Domino's Pizza
- Joyce Stensil ~ Joyce.stensil@ingersolproducts.com ~ Boss at Ingersoll Products
- Carol McNiece ~ (519)860-8248- Swim Team Coach for 10 years
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Delivery Driver
Domino's Pizza
04.2022 - Current
Production Line Worker
Ingersoll Products Inc
05.2020 - 09.2020
Grade Support Monitor
County Of Elgin
04.2020 - Current
Ph.D. - 911 Public Safety Communications
Fanshawe College