Kaylee Sime
Penhold,AB
Summary
Versatile customer service professional offering over ten years in the hospitality sector. Investigative troubleshooter, creative problem solver and expert communicator. Prompt, personable and polished.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
Prairie Doors LTD
09.2023 - Current
- Answer and redirect client calls per nature of inquiry.
- Respond to messages, emails and online requests in a prompt, professional manner.
- Schedule services in accordance to technicians' availability.
- Create invoices and estimates to reflect clients' requests using Quickbooks and Microsoft Office.
- Manage all social media accounts to post relevant updates, reply to client inquiries and build rapport with local, similar businesses.
Front of House Manager
Mr. Mikes Casual Steakhouse
03.2021 - 09.2023
- Onboarded, trained, scheduled, supervised and motivated a staff of approximately 25 hostesses, servers and bartenders
- Documented sales and inventory
- Managed all social media platforms by regularly posting relevant, engaging content
- Networked with local businesses to discover local opportunities and strengthen community profile
- Organized and fundraised for special events such as Patio Day, Mother's Day Brunch and private holiday parties.
Communications Coordinator
iHuman Youth Society
01.2018 - 12.2020
- Organized opportunities with local not-for-profit arts initiatives to showcase local talent
- Arranged, facilitated and transcribed interviews with organization's clientele, instructors and elders to relay their stories in published organizational content
- Drafted, edited and published all social media content and newsletter articles, constantly reviewing analytics to establish tactic effectiveness.
Assistant Manager
CafeRista
04.2014 - 12.2019
- Supervised, trained and encouraged staff to observe company policies and uphold company standards
- Scheduled over 20 part-time employees with myriad extracurricular activities
- Oversaw all restaurant activities to promote fantastic customer service and maintain impeccable restaurant standards
- Attended and contributed to all managers meetings to boost sales and build community rapport.
Education
Bachelor's - Professional Communications
MacEwan University
Edmonton, AB04.2025
Diploma - Public Relations
MacEwan University
Edmonton, AB06.2018
Certificate - Human Resource Management
MacEwan University
Edmonton, AB11.2016
Skills
- File Management
- Bookkeeping
- Quickbooks
- Microsoft Office
- Clerical Support
- Office Management
- Social Media Management
- Telephone Skills
- Proofreading
- Writing
- Email Marketing
Certification
- ProServe, 03/01/22, 03/01/27
- ReelFacts, 03/01/22, 03/01/27
Languages
French
Professional Working
Timeline
Receptionist
Prairie Doors LTD
09.2023 - Current
Front of House Manager
Mr. Mikes Casual Steakhouse
03.2021 - 09.2023
Communications Coordinator
iHuman Youth Society
01.2018 - 12.2020
Assistant Manager
CafeRista
04.2014 - 12.2019
Bachelor's - Professional Communications
MacEwan University
Diploma - Public Relations
MacEwan University
Certificate - Human Resource Management
MacEwan University
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