Kaylee Robinson
Barrie,ON
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
The Keg Steakhouse + Bar
09.2021 - Current
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.
- Answered customer questions about hours, seating, and menu information.
Window Attendant
Tiki Chips
05.2021 - 08.2021
- Accepted orders and packed food for takeout and delivery.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
- Assisted food prep and assembly on line to serve customers.
Education
High School Diploma -
Innisdale Secondary School
Barrie, ON06.2023
Skills
- Customer Service
- Reservations Management
- Food Running
- Guest complaint resolution
- Dining area maintenance
- Telephone reception
Languages
English
Certification
SMART SERVE CERTIFICATION - 2024
Additional Information
Event Planning: During my years at Innisdale Secondary School, I was actively involved with the social committee. My duties and responsiblities included planning spirit days, dances and special events such as Prom and Semi-Formals. I helped plan events, promoted events, sold tickets and helped with the implementation of events.
Pet Sitting/Walking: I have some families that I occasionally help with looking after their pets while they are away on vacation.
Timeline
Hostess
The Keg Steakhouse + Bar
09.2021 - Current
Window Attendant
Tiki Chips
05.2021 - 08.2021
High School Diploma -
Innisdale Secondary School
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