Kaylee Ramirez
San Francisco
Summary
Dedicated and empathetic Medical Assistant student offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Has excellent communication and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Physical Therapy Aide
ACE Physical Therapy and Sports Medicine
05.2022 - 03.2025
- Provide high-quality, compassionate patient care, ensuring a welcoming and supportive clinical environment throughout each visit
- Support healthcare providers by assisting in the development and execution of treatment plans, closely aligning with individual patient needs
- Guide patients through prescribed therapeutic exercises to promote healing, reduce discomfort, and improve functional mobility
- Create and manage personalized home care programs using WebPT, reinforcing patient education and continuity of care
- Document patient progress accurately and thoroughly, maintain up-to-date medical records, and coordinate appointment scheduling
- Ensure a clean, safe, and sanitary environment by adhering to clinical infection control protocols and sterilization procedures
- Perform front- and back-office administrative tasks, including phone communication, appointment setting, and providing exceptional patient service
Assistant Manager
Palmetto Superfoods
05.2022 - 03.2025
- Supervised daily operations in a high-volume, customer-centered setting, ensuring efficiency and professionalism under pressure
- Led and trained a team of 10+ staff, fostering effective teamwork and communication — key in supporting clinical and administrative functions
- Maintained organized inventory systems, monitored supply levels, and coordinated restocking — mirroring skills needed for managing medical and office supplies
- Handled daily cash reconciliation and accurate reporting, demonstrating strong attention to detail and confidentiality
- Delivered high-quality, compassionate service, ensuring each individual felt heard and cared for — directly transferable to patient care interactions
- Supported outreach efforts through promotional campaigns and social media engagement, reinforcing skills in patient communication and education
- Upheld strict hygiene and safety standards, ensuring a clean and compliant work environment consistent with clinical expectations
Education
Medical Assistant, Phlebotomy, EKG
Bay Area Medical Academy
San Francisco, CA11-2025
Immaculate Conception Academy
San Francisco, CA05.2020
Skills
- Patient care and EKG administration
- Data entry and clinical documentation
- Time management and effective communication
- Medical terminology
- Customer service
- Conflict resolution
Leadership Activities
- Campus Ministry November 2018 - May 2020
- Organized and coordinated school events
- Led student retreats
- Delivered intercom announcements
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Physical Therapy Aide
ACE Physical Therapy and Sports Medicine
05.2022 - 03.2025
Assistant Manager
Palmetto Superfoods
05.2022 - 03.2025
Medical Assistant, Phlebotomy, EKG
Bay Area Medical Academy
Immaculate Conception Academy