Kaylee Pearce
Fort McMurray,AB
Summary
Proven track record in enhancing live production quality at Keyano Theatre through meticulous organization and effective problem-solving. Excelled in fostering strong interpersonal relationships, contributing to a collaborative team environment. Skilled in cash handling and customer service, consistently delivering memorable customer experiences. Demonstrated adaptability and critical thinking in high-pressure situations, ensuring seamless event execution.
Overview
7
7
years of professional experience
Work History
Office Assistant
Northern Professional Contracting Inc
08.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Supported staff on special assignments and projects.
Assistant Stage Manager/Cast Member
Keyano Theatre
08.2017 - Current
- Managed backstage activities, contributing to seamless transitions between scenes during live productions.
- Supported the Stage Manager with daily tasks, resulting in a smoother running production process.
- Helped actors and crew remain focused and attentive during shows.
- Ensured on-time set changes by efficiently organizing crew members and delegating tasks accordingly.
- Helped with actor, scene and prop blocking.
- Assisted in problem-solving during technical rehearsals, leading to more polished final performances.
- Coordinated paperwork for stage manager and production team.
- Enhanced show quality by ensuring timely execution of scene changes and prop management.
- Collaborated closely with directors, playwrights, and fellow actors to create memorable theatrical experiences for viewers.
- Demonstrated versatility by successfully tackling roles outside of personal comfort zone or typecast expectations.
- Adapted quickly to directorial feedback, implementing changes on-the-spot during rehearsals and live performances.
- Developed strong relationships with fellow cast members, fostering a positive environment for effective teamwork and collaboration.
Key Holder/Customer Service Representative
Mini Green Havens
04.2023 - 06.2024
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Assisted in organizing successful events by collaborating with vendors and suppliers.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
Retail Sales Associate
Spirit Halloween
08.2022 - 11.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Front Desk Guest Service Agent
The Alley YMM
06.2021 - 03.2022
- Handled cash transactions accurately while maintaining strong attention to detail during busy periods of operation.
- Assisted customers with lane set-up, shoe rental, and equipment selection for optimal performance.
- Ensured smooth transitions between groups by efficiently resetting lanes and managing waitlists.
- Adapted quickly during unexpected situations such as power outages or equipment malfunctions to keep business running smoothly without compromising customer satisfaction.
- Ensured a memorable event for clients by creating personalized and themed party environments.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Ecole McTavish High School
Fort McMurray, AB06.2024
Skills
- Strong Organization
- Interpersonal Relationships
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Cash Handling
- Cleaning and sanitizing
- Team Player
- Opening and closing duties
- Store operations
- Employee Training
Timeline
Office Assistant
Northern Professional Contracting Inc
08.2024 - Current
Key Holder/Customer Service Representative
Mini Green Havens
04.2023 - 06.2024
Retail Sales Associate
Spirit Halloween
08.2022 - 11.2022
Front Desk Guest Service Agent
The Alley YMM
06.2021 - 03.2022
Assistant Stage Manager/Cast Member
Keyano Theatre
08.2017 - Current
High School Diploma -
Ecole McTavish High School
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