KAYLEE KING
Echo bay,Canada
Summary
I am a very hard working, outgoing, responsible, and loyal employee. I take pride in my work ethic, administrative skills and great customer service. I am passionate about doing any job to the best of my abilities while always working to learn new skills and expand my knowledge always.
Overview
14
14
years of professional experience
2021
2021
years of post-secondary education
Work History
Fine Dining Server
Giovanni's Restaurant
Sault Ste. Marie, Canada
08.2014 - Current
- Fully trained barista
- Booking reservations
- Receiving and returning phone calls
- Strong customer service
- Taking and managing takeout
- Responsible for managing tills
- Responsible for locking and closing duties of restaurant
- Trained in bartending and hostess
Respite Worker
Children's Rehabilitation Centre/Childrens Aid
Sault Ste. Marie, Canada
08.2012 - Current
- Supported children with disabilities in daily activities and personal care.
- Assisted families in accessing community resources and support services.
- Provided emotional support and guidance to children during challenging situations.
- Attended training sessions to enhance skills in child development and care techniques.
- Utilized diverse activities to support social, emotional and recreational needs of individuals under care.
- Encouraged positive behaviors through use of reinforcement techniques such as verbal praise or tangible rewards.
- Supported primary caregivers in caring for clients with various conditions.
- Provided transportation to appointments or other activities as needed.
- Provided emotional support for children when parents are away from home due to work commitments or vacations.
- Prepared healthy food, cleaned up living spaces, washed clothes and shopped for items such as food and shampoo.
- Monitored medications taken by clients on a daily basis according to doctor's orders.
- Helped with personal hygiene and other daily living needs.
- Provided home care and worked at care facilities.
Food and Dietary Needs Director
Windsor Place Retirement Residence
Echo Bay, ON
10.2024 - 03.2025
- Leadership and management
- Scheduling for kitchen and dietary aids
- Front and back of house payroll
- Overseen training within the company
- Food purchasing and dietary needs purchasing
- Following all dietary needs of residents and helped create more options for residents.
- Extensive training within the company on food preparation, food safety, and dietary needs.
- Implemented safety protocols ensuring a secure living environment for residents.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Collaborated with senior leadership to set long-term objectives for the company.
Front Desk Receptionist
Northside Toyota
Sault Ste. Marie, Canada
03.2020 - 08.2023
- Greeted customers warmly upon arrival to create a welcoming atmosphere.
- Answered phone calls promptly, directing inquiries to appropriate departments.
- Managed scheduling for service appointments and customer test drives efficiently.
- Maintained cleanliness and organization of the front desk and waiting area.
- Processed incoming mail and packages, ensuring timely distribution to staff.
- Collaborated with sales team to coordinate customer follow-ups and communications
- Updated customer records in the database accurately during check-in procedures.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Assist the customer in booking their service appointment
- Communicated with customers regarding details and special requests.
- Resolved customer inquiries related to delivery timelines and procedures.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Completed basic bookkeeping and document filing.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Input customer data into reservation systems and updated to reflect room changes.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Drafted professional business documents, spreadsheets, and correspondence.
- Assisted with travel arrangements for staff and management.
- Managed company calendar and scheduled events.
- Coordinated maintenance requests for office equipment and facilities.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Dental Receptionist
Cambrian Dental
Sault Ste. Marie, Canada
01.2023 - 06.2023
- Greet patients when they arrive at the dentist's office
- Schedule appointments for patients
- Maintain patient accounts and records
- Prepare and send patient bills
- Submit patient claims to insurance companies
- Verified patient insurance information to ensure coverage accuracy.
- Maintained patient records using dental practice management software.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
Food and Beverage Server
The Iron Club
, Canada
01.2014 - 07.2014
- Delivered exceptional customer service to enhance dining experiences.
- Processed orders accurately and efficiently through point-of-sale system.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Recommended menu items based on guest preferences and dietary needs.
- Provided exceptional service to high volume of daily customers.
Golf Club Server
Sault Country Club
Sault Ste. Marie, Canada
- Scheduling reservations
- Cleaning and organizing bar and liquor room
- Serving and bartending
Banquet Server
Riuniti Banquet Halls
Sault Ste. Marie, Canada
- Serving family style to large events
- Food Preparation
- Cleaning/Organizing
- Customer Service
Education
High school diploma -
Central Algoma Secondary school
Skills
- Customer service
- Schedule management
- Dietary compliance
- Point-of-sale systems
- Conflict resolution
- Team collaboration
- Communication skills
- Organizational skills
- Data entry proficiency
- Document management
- Patient assistance
References
- Norm letang, manager at Giovanni's, 705-943-6100
- Carson Johnson, cultural resource coordinator @IFC, 705-975-0685
- Orelio Vecchio, sales manager at north side Toyota, 705-255-0100
Activities
- Volunteer at the IFC
- Volunteer within the AA event committee
- Small baking business to family and friends
Timeline
Food and Dietary Needs Director
Windsor Place Retirement Residence
10.2024 - 03.2025
Dental Receptionist
Cambrian Dental
01.2023 - 06.2023
Front Desk Receptionist
Northside Toyota
03.2020 - 08.2023
Fine Dining Server
Giovanni's Restaurant
08.2014 - Current
Food and Beverage Server
The Iron Club
01.2014 - 07.2014
Respite Worker
Children's Rehabilitation Centre/Childrens Aid
08.2012 - Current
Golf Club Server
Sault Country Club
Banquet Server
Riuniti Banquet Halls
High school diploma -
Central Algoma Secondary school