Kaylee Hiebert
Didsbury
Summary
I am a friendly, warm, creative, responsible individual, I stayed at home with my kids when they were little, returning to the work place in 2018.
I am seeking a position that will continue to help build my experience and skill set.
I am seeking part-time work.
I am flexible, reliable, efficient and hardworking.
I am a fast learner, adaptable.
I am neurodivergent, I can think outside the box.
Am willing to take training in order to be successful in every role that I get.
I have a great eye for detail and color.
Successfully assisted in designing and executing floral displays for events, ensuring customer satisfaction
Demonstrated creativity and organizational skills in handling multiple projects.
Reference - Margaret D'Alessandro- 1-403-438-4000
Overview
21
21
years of professional experience
Work History
Jr Floral Designer/Assistant
Katrina Kerr
05.2021 - 03.2025
- Creating visually appealing floral arrangements tailored to individual preferences.
- Participated in industry events to stay updated on new techniques. Completed Level 1 Fundamentals of Floral Design in March/April 2024, received certificate for participating.
- Opened and closed studio independently, prioritized tasks for the day
- Have 1 year experience with designing floral arrangements
- Developed relationships with local vendors and consigners.
- Assisted head floral designer in executing large floral orders
- Coordinated delivery schedules with drivers to ensure timely deliveries, making deliveries.
- Maintained a clean and organized workspace, ensuring smooth operations during high-volume periods.
- Safeguarded flower quality by monitoring storage conditions regularly, keeping coolers clean and sanitized. Processing flower orders and watching cut flower health and arrangements are in good condition for customers.
- Prepared potted plants, dish gardens and bouquets based on customer requirements.
- Offered friendly and efficient service to customers, handled challenging situations with ease, taking orders in person and over the phone. Processing orders and sending orders locally and internationally.
- Imparted knowledge on plants and flowers to customers.
- Provided personalized assistance to shoppers with special needs or requests, making suggestions and assisting with design elements to create what the customer is visualizing.
- Helping with store layouts and displays
- Assisting with inventory, restocking shelves, receiving orders, unpacking and pricing orders. Ensuring everything is accounted for, nothing is damaged or broken, assisting with claim requests and communicating with suppliers and wholesalers to receive claims.
- Recommended retail products for customers
- Unloaded plants and nursery items from delivery trucks.
- Rearranged planting beds and flower gardens seasonally.
- Weeding, watering, fertilizing, dead heading all bedding plants, flowers.
- Taking care, watering, fertilizing all plants in the store.
- Greeted customers entering store and responded promptly to customer needs, letting them know about sales and specials, any product features.
Licensed Nail Technician
The Germaine
09.2018 - 11.2019
- Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
- Restocking workstations and organized and stocked product sale shelves
- Provided training to new staff and creating a friendly and positive workspace
- Cleaned and sanitized equipment and workstations
- Communicated effectively with management concerning important customer issues
- Maintained appointment calender covering all customer visits, employee schedules, making sure we are not double booking clients
- Acrylic nails, Gel nails, beautiful and creative nail art, Gel polish, Manicures, Overlays, Gel and acrylic removals, pedicures, gel toes, hand and foot massages.
- Responded to customer requests and concerns about product application and nail art designs
- Grew repeat client base
- Called clients to confirm upcoming appointments
- Laundry for the spa
- Cleaned spa, opened and closed for the day independently
- Maintained front desk workstation by keeping it clean and organized
- Promoted products and services on social media
- Promoted salon-exclusive products to increase retail sales
- Greeted spa guests warmly and offered beverages
- Remained polite when speaking with clients that had any issues with their experience or services
Stay at Home Mom
My Kids
08.2009 - 08.2018
Retail Sales Associate
Brenda Kleen
01.2004 - 01.2008
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Filled 5G water bottles
- Opened and closed the store independently
- Cleaned and sanitized 5G and 3G water bottles
- Carried water bottles to customers vehicles
- Helped lead trucks for deliveries
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Helped with wine making supplies, assisted customers with their wine making needs
- Learned how to make wine, assisted with bottling and labeling wine
- Restocking for sales floor with current merchandise and accurate signage for current promotions
- Worked quickly to solve problems and handle customer concerns
- Kept water areas cleaned, tidy and professional in appearance
Education
Level 1 Fundamentals of Floral Design
Florists Supply
Edmonton, AB03-2024
Advanced Pedicure
The Beauty Depot
Calgary, AB01-2020
Egoista Professional Smart Ombre
The Beauty Depot
Calgary, AB05-2019
The Beauty Depot
LCN Level II Artificial Nails Advanced
Calgary, AB04-2019
Salon Style Shape Perfection
Mosaic Nail Systems
Carstairs Alberta10-2018
LCN Level II Artificial Nail Course Advanced
The Beauty Depot
Calgary Alberta04-2009
PNS Basic Nail Technologist
The Professional Nail & Esthetic Institute
Lacombe, AB06-2005
High School Diploma -
Olds High School
Olds06-2003
Skills
- Customer assistance
- Floral arrangement techniques
- Pedicure techniques
- Cash handling
- Flower identification
- Client consultation
- First aid training
- Retail sales
- Reliability and punctuality
- Nail artistry
- Store opening and closing
- Time management
- Customer education
- Computer skills
- Attention to detail
Timeline
Jr Floral Designer/Assistant
Katrina Kerr
05.2021 - 03.2025
Licensed Nail Technician
The Germaine
09.2018 - 11.2019
Stay at Home Mom
My Kids
08.2009 - 08.2018
Retail Sales Associate
Brenda Kleen
01.2004 - 01.2008
Level 1 Fundamentals of Floral Design
Florists Supply
Advanced Pedicure
The Beauty Depot
Egoista Professional Smart Ombre
The Beauty Depot
The Beauty Depot
LCN Level II Artificial Nails Advanced
Salon Style Shape Perfection
Mosaic Nail Systems
LCN Level II Artificial Nail Course Advanced
The Beauty Depot
PNS Basic Nail Technologist
The Professional Nail & Esthetic Institute
High School Diploma -
Olds High School
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