Summary
Overview
Work History
Education
Skills
Timeline
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Kaylee Henry

San Clemente

Summary

Dynamic and detail-oriented professional with experience at Thrive Pet Health, excelling in scheduling appointments and managing reception desk operations. Proven ability to enhance client satisfaction through meticulous recordkeeping and outstanding customer service. Adept at resolving issues and fostering positive relationships, ensuring a welcoming environment for all visitors.

Overview

4
4
years of professional experience

Work History

Receptionist

Thrive Pet Health
02.2025 - Current
  • Maintained confidentiality of information regarding clients and company.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered phone promptly and directed incoming calls to correct reciepient.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Assisted with onboarding new clients and securing paperwork completion.

Pet Care Associate

Petsmart
03.2022 - 01.2025
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Delivered continuous focus and attention to lodged animals, promoting high level of care.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Administered medications to animals in treatment and documented changes in condition.
  • Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.

Associate

Pets Plus Inc
05.2021 - 03.2022
  • Recommended complementary purchases to customers, increasing revenue.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

San Clemente High School
San Clemente, CA

Skills

  • Scheduling appointments
  • Recordkeeping and bookkeeping
  • Multi-line telephone systems
  • Data inputting
  • Meticulous and organized
  • Reception desk management
  • Document management

Timeline

Receptionist

Thrive Pet Health
02.2025 - Current

Pet Care Associate

Petsmart
03.2022 - 01.2025

Associate

Pets Plus Inc
05.2021 - 03.2022

San Clemente High School

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Kaylee Henry