Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kaylee Duran

Riverside,CA

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Dedicated and detail oriented with a background in customer service,eager to embark on a rewarding career. Recently completed comprehensive training in medical assisting and equipped with theoretical knowledge of clinical procedures and administrative tasks,and patient care. Overall I would make a great candidate on your team.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager

Mudshark Brewery
11.2023 - 01.2025
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved marketing to attract new customers and promote business.
  • Managed and motivated employees to be productive and engaged in work.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Supervisor

Wagon Master Steakhouse
09.2021 - 10.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Collected, arranged, and input information into database system.
  • Observed packing operations to verify conformance to specifications.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Trainee Assistant

McDonald's
01.2018 - 06.2021
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Increased customer service success rates by quickly resolving issues.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Trained and supervised employees on office policies and procedures.

Education

High School Diploma -

Citrus Hill
Perris, CA
06-2021

Skills

  • Marketing
  • Relationship building
  • Shift scheduling
  • Operations management
  • Phlebotomy
  • Medical office administration
  • Patient-focused care
  • Patient relations
  • Anatomy and physiology
  • Clinical and administrative support
  • HIPAA compliance
  • Human anatomy and physiology
  • Medical terminology knowledge

Certification

  • Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).

Languages

English
Full Professional

Timeline

Manager

Mudshark Brewery
11.2023 - 01.2025

Supervisor

Wagon Master Steakhouse
09.2021 - 10.2023

Trainee Assistant

McDonald's
01.2018 - 06.2021

High School Diploma -

Citrus Hill

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Kaylee Duran