Kaylee Chambers
Lethbridge,AB
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Mama La. Proven ability to enhance guest engagement and manage social media strategies effectively. Recognized for fostering team collaboration and achieving high client satisfaction, ensuring successful event execution and brand presence across multiple platforms.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Server
Mama La
Lethbridge
03.2025 - Current
- Delivered exceptional guest service in a fast-paced dining environment, ensuring a positive and welcoming experience
- Took accurate food and beverage orders while providing menu knowledge and recommendations
- Managed multiple tables efficiently while maintaining attention to detail and service quality
- Handled cash, POS transactions, and payments accurately and responsibly
- Collaborated with kitchen and front-of-house staff to ensure timely and correct order delivery
- Resolved guest concerns professionally to maintain customer satisfaction
Social Media Manage/ Marketing & Communications
Country Kitchen Catering
Lethbridge
2022 - 03.2025
- Oversee the planning and execution of catering events, ensuring high-quality service and client satisfaction.
- Managed and maintained brand presence across multiple social media platforms, including Facebook, Instagram, TikTok, and Google Business. Focusing on the SOE and analytics to ensure improvement on all platforms.
- Manage vendor relationships, including negotiating contracts and sourcing supplies to optimize cost and quality.
- Supervised and trained 20 catering staff, fostering a collaborative and efficient work environment and ensuring each staff member was in their strongest rolls.
- Monitor event budgets and financial performance, ensuring adherence to cost controls and profitability targets.
- Ensure compliance with health and safety regulations, maintaining a clean and safe working environment.
- Address client inquiries and concerns promptly by phone, email and building strong relationships for repeat business and referrals.
Guest Services Representative
Massage Addict
Calgary, AB
08.2020 - 01.2021
- Oversee the planning and execution of catering events, ensuring high-quality service and client satisfaction.
- Managed and maintained brand presence across multiple social media platforms, including Facebook, Instagram, TikTok, and Google Business. Focusing on the SOE and analytics to ensure improvement on all platforms.
- Manage vendor relationships, including negotiating contracts and sourcing supplies to optimize cost and quality.
- Supervised and trained 20 catering staff, fostering a collaborative and efficient work environment and ensuring each staff member was in their strongest rolls.
- Monitor event budgets and financial performance, ensuring adherence to cost controls and profitability targets.
- Ensure compliance with health and safety regulations, maintaining a clean and safe working environment.
- Address client inquiries and concerns promptly by phone, email and building strong relationships for repeat business and referrals.
Receptionist Administrator
AZ Lawyers
Lethbridge, AB
11.2021 - 04.2022
- Greeted clients and visitors professionally while managing front-desk operations
- Answered multi-line phones, directed calls, and responded to emails promptly and courteously
- Scheduled appointments, meetings, and maintained calendars for staff and management
- Managed filing systems, data entry, and document organization with high accuracy
- Handled confidential information with discretion and professionalism
- Processed invoices, payments, and basic bookkeeping tasks
Education
Business Administration And Management
Lethbridge College
Lethbridge04.2020
Skills
Strong work ethic
Microsoft/ Word/ Excel (Web & Tec savvy)
Communications
Guest engagement
Content marketing
Social media strategy
Content scheduling
Social media platforms
Performance tracking
Management
Languages
English
Full Professional
Certification
Agent
- Certified and completed the Agent program, adopted new skills in innovation and entrepreneurship.
Timeline
Server
Mama La
03.2025 - Current
Receptionist Administrator
AZ Lawyers
11.2021 - 04.2022
Guest Services Representative
Massage Addict
08.2020 - 01.2021
Social Media Manage/ Marketing & Communications
Country Kitchen Catering
2022 - 03.2025
Business Administration And Management
Lethbridge College