Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kaylee Castonguay

Greater Sudbury,Ontario

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at H&M Hennes and Mauritz. Expert in retail store operations and adept in teamwork and collaboration, I excel in creating engaging customer experiences and maintaining high standards of service. Skilled in both customer service and efficient financial handling, I consistently contribute to positive outcomes.

Overview

7
7
years of professional experience

Work History

Sales Associate

H&M Hennes & Mauritz
11.2022 - 07.2024
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Smoothie Barista

Booster Juice
10.2021 - 05.2022
  • Promoted healthy lifestyle choices by educating customers on the nutritional benefits of different ingredients.
  • Maintained a clean and organized workspace, ensuring efficient service during peak hours.
  • Maintained a comprehensive knowledge of all menu offerings in order to address any customer inquiries or concerns effectively.
  • Created quality beverages for customers following recipes and presentation standards.

Maintenance Porter

Quality Inn
06.2020 - 08.2020
  • Enhanced facility cleanliness with daily sweeping, mopping, and trash removal.
  • Streamlined landscaping efforts by maintaining lawns, gardens, walkways, and outdoor spaces in pristine condition.
  • Consistently adhered to safety regulations and protocols, promoting a secure work environment for all facility occupants and staff.

Crew Member

McDonald's
05.2017 - 08.2019
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

Ontario College Certificate - Office Administration

Fanshawe College of Applied Arts And Technology
London, ON
06.2024

Skills

Customer Service

Teamwork and Collaboration

Reliable and punctual

Goal-Oriented

Languages

English

Timeline

Sales Associate

H&M Hennes & Mauritz
11.2022 - 07.2024

Smoothie Barista

Booster Juice
10.2021 - 05.2022

Maintenance Porter

Quality Inn
06.2020 - 08.2020

Crew Member

McDonald's
05.2017 - 08.2019

Ontario College Certificate - Office Administration

Fanshawe College of Applied Arts And Technology

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Kaylee Castonguay