KAYLEB BROWN
Toronto,Canada
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction. Utilizes persuasive communication techniques to drive sales and gain customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain a positive store environment.
Overview
9
9
years of professional experience
Work History
Sales Manager
ODTO
06.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction as well as building relationships with customers to encourage repeat business
- Handled cash transactions and closing till counts efficiently, ensuring accuracy in all financial exchanges.
- Increased sales revenue by 30%-35% developing and implementing effective sales strategies.
Sales Associate
ODTO
10.2020 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to achieve in often surpassing the monthly sales targets by 20%-25%.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Yard Worker
Hensall Co-op
04.2020 - 08.2020
- Managed approximately 10 trucks a day loading and unloading materials onto or from pallets and truck beds.
- Operated a range of heavy equipment on a regular basis including forklifts and transport trucks.
- Maintained grounds by trimming, weeding, and general clean-up.
Wall Builder
General Coach
06.2019 - 09.2019
- Cut and joined wood and fiberglass panels, using the proper tools and techniques to create a minimum of 10 frames of different sizes a day.
- Accurately installed wall, roof and floor structures according to blueprints.
- Maintained a clean work environment by organizing materials and removing debris at the end of each day.
Crew Trainer, Guest Experience Leader
McDonald's
09.2016 - 12.2018
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Inventory Worker
Hansen's Independent
06.2016 - 09.2016
- Assisted in reducing stock shortages by monitoring inventory levels and promptly restocking any items needed.
- Collaborated with team members to complete unloading large grocery shipments in a timely manner, ensuring deadlines were met.
Education
Business Diploma -
Humber College
Toronto, ON04.2021
High School Diploma - undefined
South Huron District High School
Exeter, ON06.2019
Skills
- Customer Service
- Leadership skills
- Sales expertise
- Sales team training
- Goals and performance
- Product knowledge
- Decision-making
Timeline
Sales Manager
ODTO
06.2023 - Current
Sales Associate
ODTO
10.2020 - 06.2023
Yard Worker
Hensall Co-op
04.2020 - 08.2020
Wall Builder
General Coach
06.2019 - 09.2019
Crew Trainer, Guest Experience Leader
McDonald's
09.2016 - 12.2018
Inventory Worker
Hansen's Independent
06.2016 - 09.2016
High School Diploma - undefined
South Huron District High School
Business Diploma -
Humber College
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