Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Nixon

Toronto,ON

Summary

Personable and dedicated Support Specialist with experience in the Ecommerce industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Support Specialist

Shopify
Toronto, ON
11.2021 - 05.2023
  • Provided technical assistance and troubleshooting support to customers via phone, email, and live chat
  • Resolved customer issues by diagnosing problems, researching solutions, and guiding them through step-by-step instructions.
  • Collaborated with cross-functional teams to escalate complex technical issues and ensure timely resolution
  • Assisted merchants with optimizing websites for improved performance, including page load speed, user experience, and search engine optimization (SEO) best practices

Sales Brand Ambassador

Banana Republic
Niagara-on-the-Lake, ON
11.2020 - 01.2021
  • Enhanced operational efficiency by collaboratively liaising with team members to identify viable solutions and achieve sales objectives
  • Cultivated meaningful client relationships through the provision of exceptional customer service, fostering brand loyalty
  • Contributed to sales optimization and product selection by leveraging comprehensive expertise in industry trends and contemporary product offerings

Consulting Intern

Bootcamps for Change
Toronto, ON
05.2020 - 08.2020
  • Collaboratively devised a comprehensive integrated marketing plan for a client in close coordination with a small team
  • Demonstrated exceptional interpersonal and time management skills to ensure adherence to project timelines while fostering a constructive client rapport
  • Focused on organically growing social media presence by leveraging engaging content, informed by data and customer insights, to strategically guide the processes

Education

Bachelor of Commerce - Marketing Management

Toronto Metropolitan University
Toronto, ON

Skills

  • Excellent verbal and written communication
  • Proficient technical skills (Shopify, Zendesk and G-Suite)
  • Teamwork and Collaboration
  • Exceptional attention to detail
  • Creative problem-solving skills
  • Effective time management skills

Timeline

Support Specialist

Shopify
11.2021 - 05.2023

Sales Brand Ambassador

Banana Republic
11.2020 - 01.2021

Consulting Intern

Bootcamps for Change
05.2020 - 08.2020

Bachelor of Commerce - Marketing Management

Toronto Metropolitan University

Similar Profiles

CREATE PROFILE
Kayla Nixon