KAYLAND SARAKI
Palmdale
Summary
Dependable and detail-oriented professional with a strong background in customer service and administrative support, offering expertise in customer relations, problem-solving, and team collaboration. Skilled in active listening and time management, with a proven ability to handle customer inquiries and build lasting relationships. Seeking to leverage experience and skills to excel as a Customer Service Representative and contribute to a customer-focused team. Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. Forward-thinking Customer Service Representative with proactive approach to resolving customer issues and enhancing client satisfaction. Assertive in communication and adept at building strong relationships with customers, consistently delivering exceptional service. Optimistic and ambitious, driven to stand out and achieve excellence in every task. Skilled in navigating challenging situations with positive attitude and effective problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Company Administrator
Cobalto Talent
Los Angeles, CA
01.2024 - 03.2025
- Managed office operations, optimizing workflow and enhancing team productivity.
- Coordinated communication between departments to ensure alignment on company initiatives.
- Developed and implemented administrative procedures to improve operational efficiency.
- Led training sessions for new staff, fostering a collaborative work environment.
- Coordinated internal/external meetings and travel logistics.
- Processed invoices and track receivables.
- Coordinated candidates through the interview stages.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Maintained a well-organized filing system for easy access to important documents and records.
- Assessed the effectiveness of current administrative practices regularly identifying areas requiring improvement or optimization initiatives.
- Managed E-Signature workflows.
- Oversaw office inventory, ensuring adequate supply levels while minimizing unnecessary expenses.
- Maintained records and documentation systems, enhancing data accuracy and accessibility.
Stocking Associate
Walmart
Santa Clarita, California
10.2022 - 05.2023
- Assisted customers with locating hard-to-find items through knowledge of store layout and product information.
- Successfully worked as part of a team to replenish products in a timely manner according to established procedures.
- Accurately stocked merchandise on store shelves, ensuring product availability and optimizing inventory levels.
- Consistently followed company policies related to merchandising standards including pricing accuracy, shelf tag placement, product rotation.
- Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards.
Customer Service Representative
Transdev
Lancaster, California
01.2021 - 01.2022
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Remained open to feedback from supervisor and peers to build and improve skills set.
Administrative Specialist
United States Marine Corps
Camp Lejeune, North Carolina
03.2017 - 08.2020
- Demonstrated excellent written and verbal communication abilities when interacting with clients and colleagues.
- Maintained confidentiality of sensitive company information while performing daily duties.
- Utilized strong organizational skills to manage multiple tasks simultaneously in a fast-paced environment.
- Reviewed correspondence for accuracy, correctness, and conformance to procedural and regulatory requirements.
- Assisted with the development of office policies and procedures that improved efficiency.
- Managed incoming calls efficiently while providing exceptional customer service.
Education
Bachelor of Arts (B.A.) - Filmmaking
New York Film Academy
Burbank, CA12-2023
Skills
- Customer service
- Customer relations
- Active listening
- Time management
- Team collaboration
- Task prioritization
- Administrative support
- Presentation development
- Schedule management
- Microsoft Office Suite
- Document management
Certification
- Bureau of Security and Investigative Services Guard Card
LANGUAGES
English - Native
Spanish - Conversational
Timeline
Company Administrator
Cobalto Talent
01.2024 - 03.2025
Stocking Associate
Walmart
10.2022 - 05.2023
Customer Service Representative
Transdev
01.2021 - 01.2022
Administrative Specialist
United States Marine Corps
03.2017 - 08.2020
Bachelor of Arts (B.A.) - Filmmaking
New York Film Academy
Awards & Honors
Summa cum laude