Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Volunteer
Timeline
Generic

Carmela Medeiros

Hamilton,ON

Summary

As a highly skilled banking professional with over 30 years of experience, I have built strong relationships with clients and banking center employees to nurture and improve the overall client experience. My daily collaboration with colleagues and Financial Advisors has enabled me to meet the financial goals of our clients. With experience in preparing client files including IIS, PPS, and credit files, booking appointments, and maintaining schedules of IIROC Financial Advisor portfolio of $170 million in assets. In addition managing the lifecycle of Estate and Power of Attorney files in accordance with CIBC procedures.

Overview

36
36
years of professional experience

Work History

Financial Services Associate

CIBC
08.1996 - Current
  • Built strong relationship with clients and banking centre employees in Burlington, ON to nurture and improve the overall client experience.
  • Daily collaboration with colleagues and Financial Advisors to meet the financial goals of our clients.
  • Prepare client files including IIS, PPS, and credit files, booking appointments, and maintaining schedules of IIROC Financial Advisor portfolio of $170 million in assets.
  • Manage the lifecycle of Estate and Power of Attorney files in accordance with CIBC procedures.
  • Work in partnership with the Financial Advisor to inform clients of CIBC products including bank accounts (RSP, TFSA, GIC), credit cards (Aventura Infinite, Aeroplan Visa, Dividend Visa Infitinite), lending and investments.
  • Well versed in using systems such as COINS, CBFE, ECIF, COMPASS, CLASS, and ECRM.
  • Leveraging 30 years of CIBC knowledge of policy, procedure, and financial changes to answer and support clients in their questions and concerns with solution based results.
  • Servicing clients in person and on the phone in a face-paced environment within the branch.
  • Working within a team within the branch and partnering with National Support line to collectively resolve client concerns swiftly.




Personal Banking Associate

CIBC
01.1992 - 01.1996
  • Provided ongoing financial consulting to clients based on personalized suggested CIBC products and services available.
  • Ensured compliance with all regulatory requirements by meticulously reviewing transaction records and adhering strictly to established operational guidelines.
  • Streamlined branch operations by collaborating with team members to optimize efficiency and improve workflow processes.
  • Conducted regular account reviews to identify opportunities for cross-selling additional bank products and services.
  • Handled sensitive customer inquiries with discretion and professionalism, maintaining strict adherence to privacy regulations.
  • Supported colleagues during peak periods as needed, fostering a positive team environment conducive to achieving shared goals.

Central Cash Custodian

CIBC
01.1990 - 01.1992


  • Encoded and processed all outgoing clearing with proficiency.
  • Exhibited strong attention to detail when verifying currency authenticity, minimizing instances of counterfeit money being accepted into the branch's holdings.
  • Streamlined bookkeeping procedures to increase efficiency and productivity to achieve zero (0) avoidable losses.

Operations Support and Foreign Exchange Desk

CIBC
01.1988 - 01.1990
  • Reconciled, monitored and balanced all suspense accounts and overdrafts within the branch.
  • Accurately processed collection items and transfer of accounts to other Financial Institutions.
  • Processed all foreign exchange, wire transfers and
    precious metals transactions for internal and external clients.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

Education

No Degree - Professional Financial Services

Mohawk College
Hamilton, ON
06.1987

Skills

  • Adaptability
  • Computational skills
  • Customer Relationship Management
  • Cash Handling
  • Administrative Support
  • Financial Security
  • Cash Management
  • Written and verbal communication
  • Collaboration

Accomplishments

CIBC Award of Excellence

1994, 1999, 2002, 2010, 2012 - 2017

Languages

English
Native or Bilingual

Volunteer

CIBC Run for the Cure

United Way, Christmas Toy Drive

Timeline

Financial Services Associate

CIBC
08.1996 - Current

Personal Banking Associate

CIBC
01.1992 - 01.1996

Central Cash Custodian

CIBC
01.1990 - 01.1992

Operations Support and Foreign Exchange Desk

CIBC
01.1988 - 01.1990

No Degree - Professional Financial Services

Mohawk College

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Carmela Medeiros