Kayla Munoz
El Cajon,CA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
Work History
Lead Front Desk Receptionist
East County Urgent Care
08.2021 - Current
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and increased staff efficiency.
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Resolved guest complaints with professionalism, empathy, and a solutions-focused approach, fostering a positive reputation for the clinic
Manager
Mercury Books
08.2020 - 06.2021
- Conducted monthly inventories of raw materials and components on work floor.
- Maximized performance by monitoring daily activities and mentoring team members.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Child Development Assistant
Lakeside Union School District
09.2019 - 10.2020
- Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
- Prepared children for success in classroom settings through encouragement and exploration of learning activities.
- Monitored children's activities throughout day to maintain overall safety.
- Supported individualized growth by observing and assessing each child''s specific needs, interests, and strengths.
Style Advisor
Justice Tween Brands
10.2018 - 02.2019
- Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
- Helped customers complete purchases, locate items and join reward programs.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Education
Grossmont College
La Mesa, CA07.2023
Skills
- Policies and procedures
- Strategic planning
- Verbal and written communication
- Billing management
- Guest Relations
- Safety and security procedures
- Conflict Management
- Documentation
Languages
Spanish
Native or Bilingual
Timeline
Lead Front Desk Receptionist
East County Urgent Care
08.2021 - Current
Manager
Mercury Books
08.2020 - 06.2021
Child Development Assistant
Lakeside Union School District
09.2019 - 10.2020
Style Advisor
Justice Tween Brands
10.2018 - 02.2019
Grossmont College
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