Kaylah Gamble
Los Angeles
Summary
Organized professional for five years of Hospitality experience. Expert in training with extensive knowledge of operations and industry procedures. Proven leader ready to make hard decisions and counsel companies to long-term success.
Overview
6
6
years of professional experience
Work History
Hospitality Trainer
PS, Private Suites
10.2021 - Current
- Wrote training manuals for Associate employees according to strict company guidelines and Associate protocols.
- Created and oversaw Associate training programs for operations.
- Provided coaching and mentoring to employees.
- Trained and mentored 25 new personnel hired to fulfill various roles.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Developed and executed performance management programs to increase employee engagement and productivity.
- Developed job-specific competencies and performance standards.
- Facilitated virtual, in-person and blended learning sessions.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring %
Manager
Yard House
01.2018 - 09.2021
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Led and directed team members on effective methods, operations, and procedures.
Skills
- Curriculum Design
- Practice Management
- Cross-Training
- Organizational Efficiency
- Training Program Effectiveness
- Training Manuals and Materials
- Team Coaching
- Hospitality Management
- Full Service Restaurant Background
- Manage Promotions
- Guest Relations
- Shift Management
- Strategic Goals
- Food Service Background
- Staff Scheduling
- Disciplinary Action
- Front of House Management
- POS Terminal Operation
- Inventory Control
Timeline
Hospitality Trainer
PS, Private Suites
10.2021 - Current
Manager
Yard House
01.2018 - 09.2021
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