Kaylah Douglas
Milton,Canada
Summary
Customer service professional with 4+ years of high-volume, front-of-house experience handling multi-line phones, walk-ins, and email while maintaining accuracy, confidentiality, and composure. Calm, empathetic communicator trained in a part time Practical Nursing program—skilled at active listening, information gathering, and clear documentation under pressure. Fast learner of new systems (databases, POS, CLASS) with strong typing accuracy (40 WPM), and proven reliability working evenings and weekends. Ready for 24/7 schedules (4‑on/4‑off, 12‑hour shifts).
Overview
7
7
years of professional experience
Work History
Membership Sales Representative
Crunch Fitness
Oakville, Canada
07.2020 - Current
- Managed appointment scheduling for tours/assessments; responded to high volumes of phone/email/in‑person questions.
- Completed forms/waivers; maintained member database accuracy; processed updates and basic POS transactions.
- Created a welcoming, safe environment while balancing multiple concurrent tasks with professionalism.
Customer Service Representative
Oakville Trafalgar Community Centre
Oakville, Canada
08.2021 - 03.2025
- Front‑desk reception for high‑volume community centre; handled multi‑line phones and in‑person enquiries with accuracy and courtesy.
- Scheduled and confirmed bookings; updated client profiles and waivers; maintained organized records and inventories.
- Gathered key details, verified information, and routed matters appropriately—protecting confidentiality at all times.
- Improved intake flow and queue organization, contributing to faster service and fewer escalations.
Cashier
Walmart Canada
Milton, Canada
06.2018 - 03.2019
- Processed cash/credit transactions with accuracy and discretion; safeguarded customer information.
- Mentored new associates on service standards and operating procedures; resolved enquiries with patience and clarity.
- Recognized with a “Star Shout Out” award at Walmart for outstanding service and teamwork.
Education
Practical Nursing Program -
George Brown College
Toronto, ON09.2025
Skills
- Active Listening
- De‑escalation
- Empathy
- Decision‑Making
- Simultaneous Multi‑Tasking
- Attention to Detail
- Database Entry
- Accurate & Fast Typing
- Proofreading
- Confidentiality
- Microsoft Office 365
- Teamwork
- Professionalism
- Stress Tolerance
- Time Management
- Community‑oriented mindset
Technical And Additional
CLASS, POS, database‑driven tools, 40 words per minute, Willing and able to work days, nights, weekends; 24/7 rotating platoon schedules (4‑on/4‑off)., Prepared to participate in CritiCall, typing, proofreading and other assessments; willing to undergo full background screening.
References
References available upon request.
Timeline
Customer Service Representative
Oakville Trafalgar Community Centre
08.2021 - 03.2025
Membership Sales Representative
Crunch Fitness
07.2020 - Current
Cashier
Walmart Canada
06.2018 - 03.2019
Practical Nursing Program -
George Brown College
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