Kayla Chantelle McCarthy-Jackson
Edmonton,AB
Summary
Motivated Individual, eager to advance professionally and contribute to business success. Exceptional leadership and planning abilities with deep understanding of both retail and hospitality practices.
Overview
11
11
years of professional experience
Work History
Home Care Aide Trainee
Rosalie Gray
Edmonton, Alberta
10.2015 - 09.2016
- Mentoring for in-home compassionate care for special needs client.
- Primarily responsible for day-to-day sanitization of medical equipment, living area, wheelchair accessible van
- Demonstrated amazing attention to detail and resourcefulness when performing additional housekeeping duties, including reorganizing & stocking shelves.
- Assisted with wardrobe, meal prep, medication administration, physio and cooking twice a week.
Housekeeping Room Attendant
Marriot River Cree Resort
Edmonton, Alberta
07.2015 - 10.2015
- Sanitized 16 standard suites per day (min requirement), up to 18 rooms maximum working alone
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity (For executive suites and new guest check ins)
- Enhanced guest satisfaction by maintaining clean and well-stocked suites in a timely manner.
- Aided supervisor and manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
Cashier/Customer Service (seasonal)
NATIVE DELIGHTS
Edmonton, Alberta
01.2015 - 03.2015
- Training received for seasonal positions as; cashier, dining server, kitchen help, cook, janitor and driver courier
- Primarily responsible for opening/closing shifts in cashier position with additional janitorial duties during weekend shifts.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Developed and maintained courteous and effective working relationships.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Floor Sales Associate (seasonal)
STITCHES OUTLET
Edmonton, Alberta
12.2014 - 02.2015
- Worked cashier & floor sales position for opening/closing shifts
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations (holiday rush).
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed returns, exchanges and refunds in accordance with store policy.
Youth Ambassador (seasonal)
McCarthy Group of Companies
Edmonton, Alberta
11.2013 - 03.2014
- Responsible for networking, event promotion, accommodation bookings
- Assisted in event planning chaperone supervision and attendee registration
- Demonstrated superior professionalism while interacting with customers and vendors.
- Worked flexible hours across night, weekend, and holiday shifts.
Admin Support
Wichitowin Circle of Shared Responsibilities & Stewardship
Edmonton, Alberta
01.2012 - 11.2012
- Responsible for customer service, answering phones, mail logs, scheduling appointments, recording meeting minutes, meeting prep (catering included) and janitorial duties for closing.
- Exceptional networking skills and building relations to help build Wicihitowins event contact list
- Willingness to accept additional training and attend workshops/conferences to expand on knowledge with computers, sanitation, workplace safety, harm reduction and intergenerational trauma.
- Developed staff lunch program and employee of the month reward system
Cashier/Cook/Server/Trustee
Kokom's Kitchen/Chuck Wagon
06.2005 - 09.2010
- Opening concession
- Closing concession
- Food prep
- Cooking
- Serving
- Handling cash
- Garbage disposal
- Stocking shelves
- Grocery shopping
- Customer service
- Supply shopping
Education
Spa Services
Alberta Academy of Aesthetics
Edmonton, AB04.2022
High School Diploma -
Amiskwaciy Academy
Edmonton, AB06.2009
Skills
- Quantitative skills
- Performance Improvement
- Team Collaboration
- Leadership Qualities
- Safety Monitoring
- Organization
Languages
English
Full Professional
Reiki Level 1
Reiki Usui is a non physical Japanese healing method to assist clients with energy clearing.
Energy clearing is required when energy blockages congest areas of the body resulting from mental, emotional and spiritual stressors.
I plan to attain my Level 2 certification spring 2024, and long term I would like to one day teach Reiki to youth.
Timeline
Home Care Aide Trainee
Rosalie Gray
10.2015 - 09.2016
Housekeeping Room Attendant
Marriot River Cree Resort
07.2015 - 10.2015
Cashier/Customer Service (seasonal)
NATIVE DELIGHTS
01.2015 - 03.2015
Floor Sales Associate (seasonal)
STITCHES OUTLET
12.2014 - 02.2015
Youth Ambassador (seasonal)
McCarthy Group of Companies
11.2013 - 03.2014
Admin Support
Wichitowin Circle of Shared Responsibilities & Stewardship
01.2012 - 11.2012
Cashier/Cook/Server/Trustee
Kokom's Kitchen/Chuck Wagon
06.2005 - 09.2010
Spa Services
Alberta Academy of Aesthetics
High School Diploma -
Amiskwaciy Academy
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