Kayla Wu

Created marketing content such as blogs, promotional materials, and advertisements for social media.

• Collaborated with team members to develop creative campaigns for social media platforms.
• Created content calendars for each platform to establish timely and relevant posts.
• Increased engagement rates by creating compelling and visually appealing content.
• Conducted thorough research to construct creative and fresh ideas.

• Obtained client medical history, medication information, symptoms, and allergies.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Called and faxed pharmacies to submit prescriptions and refills.

• Assisted with document scanning and imaging projects to support accurate file back-up.
• Identified and corrected inconsistencies in filing systems for increased accuracy.
• Sorted and classified documents into appropriate filing systems for increased traceability.
• Assisted in training new employees on proper filing procedures to ensure consistency across department.
• Managed high volumes of daily paperwork, prioritizing tasks effectively to meet deadlines without compromising accuracy or organization.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Rotated stock and restocked shelves to maintain product availability and store appearance.

• Enhanced store aesthetics by designing and implementing visually appealing merchandise displays.
• Worked with store managers to implement new displays, promotions and store layout changes.
• Monitored and replenished display inventory and restructured according to available stock.
• Organized store merchandise racks by size, style, and color.
• Promoted seasonal products and trends to move stock and prepare for incoming inventory.