Kayla Albino
San Diego
Summary
Over 10 years in the restaurant and bar industry and over 2 years with bar tending experience. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
Work History
Server
Dirty Birds
College Area
07.2019 - Current
- Greet customers professionally and charismatically in order to provide each customer with an excellent experience.
- Monitor all guests and triage complaints and requests to ensure their effective resolution.
- Adapted multi-tasking skills to maintain communication, productivity, and transactional skills in a fast pace environment.
- Assure health and safety of all customers by following Food Handler’s practices and procedures set by San Diego County.
Server
Mimi’s Café
Mission Valley
11.2014 - 03.2020
- Establish relationships with new and returning customers to provide consistent experience. Promoted items offered in the restaurant to familiarize guests with our menu and increase sales.
- Processed payment transactions of customers while ensuring every transaction was properly handled.
- Proficient communication skills in order to prove optimal service throughout each shift. Ability to adapt in a fast-paced environment and receive criticism in a professional manner.
- Assisted new employees in their training process of the company’s policies and work ethics.
- Obtained proficient computer skills in a variety of systems.
Education
San Diego Mesa College
Diploma - undefined
Serra High School
Skills
- Hospitality service expertise
- High volume dining
- Point of sale (POS) system operations
- Active listening
- Warm and friendly
- Professionalism
Timeline
Server
Dirty Birds
07.2019 - Current
Server
Mimi’s Café
11.2014 - 03.2020
Diploma - undefined
Serra High School
San Diego Mesa College