Kayla Whitehawk
Cando,SK
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Support Worker
Battlefords Agency Tribal Chiefs
01.2022 - 05.2024
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Streamlined documentation processes by implementing efficient record-keeping strategies that improved accuracy of information shared between team members.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
- Promoted community integration by providing extensive physical, emotional and social support.
- Assisted clients in developing and setting realistic goals to promote positive change.
Food & Beverage Server
Gold Eagle Casino
03.2017 - 09.2019
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Lead Trainer/ Server Supervisor
Boston Pizza
06.2011 - 06.2014
- Teamed with managers to brainstorm ways to enhance and improve training effectiveness.
- Motivated trainees and associates by demonstrating positive attitude to improve productivity.
- Monitored training effectiveness through observation and metrics analysis.
- Trained all new hires to Boston Pizza Franchise standards.
- Supervised FOH staff
Foodland Confectionery and Deli
Foodland
05.2009 - 07.2010
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Resolved problems, improved operations and provided exceptional service.
- Cooked and prepared sides and condiment portions.
Education
Adult 12 -
North West College
North Battleford, SK06.2021
Skills
- Serving food
- Food storage
- Food handling
- Food service
- Ability to work independently with limited supervision
- Quick Learner
- Comfortable as a independent or team worker
- Emotional Support
- Behavioral support
- Documentation abilities
- Confidentiality and Privacy
- Client Advocacy
- Problem-Solving
- Decision-Making
- Task Prioritization
- Emergency response training
Certification
- Safe Food Handling
- Work Place Trainer (Sask Tourism)
- Server Certification (Sask Tourism)
- Bartender Certification (Sask Tourism)
- Serve It Right
- Service Best
- Standard First Aid and CPR
- ASSIST Suicide Prevention
- Mental Health First Aid
- Group Crisis Intervention
Additional Information
References
Marlene Laliberte, Director Miwasin Kikanow Homeless Shelter- 306-480-5258
Lazlo Horvath, GM Boston Pizza- 306-445-0545
Angele Rose, Supervisor Gold Eagle Casino- 306-480-2586
Timeline
Support Worker
Battlefords Agency Tribal Chiefs
01.2022 - 05.2024
Food & Beverage Server
Gold Eagle Casino
03.2017 - 09.2019
Lead Trainer/ Server Supervisor
Boston Pizza
06.2011 - 06.2014
Foodland Confectionery and Deli
Foodland
05.2009 - 07.2010
Adult 12 -
North West College
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