Kayla White
Chesley,ON
Summary
Dynamic professional with a proven track record at Hanover and District Hospital, adept in patient registration and fostering team collaboration. Excelled in enhancing patient experiences and streamlining file management, demonstrating exceptional organizational skills and a commitment to patient confidentiality. Achieved significant improvements in medical record accuracy, showcasing a blend of meticulous data entry proficiency and effective problem-solving abilities.
Qualified administrative clerk with background in managing front desk operations and patient registration. Known for ensuring smooth check-in processes and maintaining accurate records. Demonstrated proficiency in customer service and multi-tasking in high-pressure environments.
Friendly and adaptable, with excellent communication and organizational skills. Possesses foundational knowledge of data entry and customer service, with proficiency in managing schedules and handling confidential information. Committed to creating welcoming environment and ensuring smooth registration processes.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
8
8
years of professional experience
Work History
Switchboard/Registration Receptionist
Hanover and District Hospital
02.2023 - Current
- Provided comprehensive training to new reception staff members, fostering a supportive team environment.
- Anticipated potential appointment conflicts; proactively rescheduled as needed to minimize disruptions in patient care schedules.
- Organized paperwork flow within the department, reducing clutter and increasing efficiency in file management systems.
- Enhanced patient experience by efficiently managing registration processes and providing exceptional customer service.
- Contributed to overall facility improvement efforts by actively participating in staff meetings and offering insight on procedural enhancements.
- Increased accuracy in medical record documentation through diligent attention to detail and thorough data entry practices.
Housekeeper
Brucelea Haven
02.2022 - 02.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Office Administrator
Partners Physiotherapy Service
07.2022 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
Personal Support Worker
Elgin Abbey Nursing Home
02.2017 - 02.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
Certificate - Medical Office Administration
Willis College
Ottawa, ON08-2022
No Degree - Personal Support Worker
Trios College
None08-2011
High School Diploma -
Chesley District High School
Chesley, ON06-2006
Skills
- Strong organization
- Patient confidentiality
- Patient registration
- Medical terminology
- Data entry proficiency
- Information gathering
- Appointment scheduling
- Document management
- File maintenance
- Teamwork and collaboration
- Time management
- Problem-solving
Timeline
Switchboard/Registration Receptionist
Hanover and District Hospital
02.2023 - Current
Office Administrator
Partners Physiotherapy Service
07.2022 - 12.2022
Housekeeper
Brucelea Haven
02.2022 - 02.2023
Personal Support Worker
Elgin Abbey Nursing Home
02.2017 - 02.2022
Certificate - Medical Office Administration
Willis College
No Degree - Personal Support Worker
Trios College
High School Diploma -
Chesley District High School
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