Kayla Wallace
Cornwall,ON
Summary
Housekeeping professional with extensive experience in residential and commercial cleaning. Expertise in maintaining cleanliness, adhering to hygiene standards, and utilizing eco-friendly cleaning methods. Proven track record of enhancing customer satisfaction through high-quality service delivery. Capable of working independently or collaboratively to meet deadlines while ensuring exceptional cleanliness standards.
Overview
2026
2026
years of professional experience
Work History
House Cleaner
Clean Queenz
Cornwall, Ontario
2023 - Current
- Communicated effectively with clients to understand specific preferences.
- Assisted in training new team members on cleaning procedures.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
Housekeeping Supervisor
Hampton Inn
Cornwall, Ontario
2023 - 2023
- Supervised housekeeping team to maintain cleanliness and organization across guest rooms.
- Scheduled daily assignments to ensure timely completion of housekeeping tasks.
- Inspected guest rooms for quality assurance and addressed any cleaning issues promptly.
- Trained staff on proper cleaning techniques and safety protocols for efficient operations.
- Fostered a positive work environment by encouraging teamwork among housekeeping staff.
Customer Service Representative
HGS Canada
Cornwall, Ontario
2022 - 2022
- Assisted customers with inquiries through various communication channels.
- Resolved customer complaints by providing effective solutions and support.
- Documented customer interactions in the company's CRM system accurately.
- Collaborated with team members to improve service delivery processes.
- Maintained a positive attitude while handling challenging customer situations.
Dietary Aide
Riverfront Retirement
Cornwall , ON
2021 - 2021
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Delivered meals to residents, ensuring timely service and proper handling procedures.
- Engaged with residents during meal times, fostering a friendly dining atmosphere.
- Set up trays and food service carts to deliver food to residents.
- Stocked supplies in dining areas as needed.
Customer Service Cashier
Dollarama
Cornwall, Ontario
2021 - 2021
- Processed customer transactions efficiently at the point of sale.
- Assisted customers with product inquiries and returns.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and debit transactions accurately.
- Resolved customer complaints and provided excellent service.
- Stocked shelves and replenished merchandise as needed.
- Collaborated with team members to ensure smooth operations.
Housekeeper
Comfort Inn
Cornwall, ON
2020 - 2021
- Cleaned guest rooms and common areas to ensure high standards of cleanliness.
- Managed inventory of cleaning supplies and restocked as needed.
- Assisted with laundry services, ensuring timely delivery of clean linens.
- Responded to requests from guests regarding housekeeping needs.
Education
High School Diploma -
Tagwi Secondary School
Avonmore, ON06-2010
Skills
- Cleaning techniques
- Quality inspection
- Time management
- Inventory control
- Safety protocols
- Customer relationship management
- Complaint resolution
Timeline
House Cleaner
Clean Queenz
2023 - Current
Housekeeping Supervisor
Hampton Inn
2023 - 2023
Customer Service Representative
HGS Canada
2022 - 2022
Dietary Aide
Riverfront Retirement
2021 - 2021
Customer Service Cashier
Dollarama
2021 - 2021
Housekeeper
Comfort Inn
2020 - 2021
High School Diploma -
Tagwi Secondary School